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no Chatbox

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In progress no Chatbox

Post by norabatty49 on April 22nd 2017, 4:46 pm

First topic message reminder :

We had a chatbox on our forum and it was working great, now it is showing blank. Is it no longer available

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In progress Re: no Chatbox

Post by norabatty49 on April 24th 2017, 2:58 pm

still no chatbox showing

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In progress Re: no Chatbox

Post by APE on April 24th 2017, 3:13 pm

ok can you Please send me the test account again by PM i will go over your settings and have a look to see if i can work it out.



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In progress Re: no Chatbox

Post by APE on April 24th 2017, 4:16 pm

ok i have turned off a chatbox code you have setup as it Don't work anymore

also in your CSS files you had this code

Code:
a_chat_pm:before, .a_chat_tab:before {
    content: 'Hidden Content';
  font-style: italic

if you look at the bottom of the code you are missing the closing tag
it looks like this
;}

i have added it to fix your code
it now looks like this
Code:
a_chat_pm:before, .a_chat_tab:before {
    content: 'Hidden Content';
  font-style: italic;}
remember if you have a code added to the CSS it must have a open and close tag to make the code work right .

can you now test your chat box to see if its showing ?



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In progress Re: no Chatbox

Post by norabatty49 on April 24th 2017, 4:31 pm

I have checked on Google Chrome and Firefox, still not showing

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In progress Re: no Chatbox

Post by APE on April 24th 2017, 4:41 pm

can you please clear your browser of cookies and cache and are you using a mobile phone or tablet or a PC / laptop?



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In progress Re: no Chatbox

Post by APE on April 24th 2017, 4:44 pm

ok i have removed all the codes that have the chatbox in from your CSS please look now .



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In progress Re: no Chatbox

Post by norabatty49 on April 24th 2017, 4:48 pm

Sorry, still looks the same

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In progress Re: no Chatbox

Post by APE on April 24th 2017, 4:50 pm

Hmm

what is this code for in the Announcements ?
Code:
<span style="color: rgb(102, 102, 102); line-height: 19.600000381469727px; background-color: rgb(220, 234, 245);"><span style="margin: 0 auto;width:99%"><iframe frameborder="0" src="/chatbox" marginheight="2" marginwidth="2" scrolling="auto" allowtransparency="yes" style="width: 100%; height: 300px;"></iframe></span></span><br />



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In progress Re: no Chatbox

Post by norabatty49 on April 24th 2017, 4:53 pm

I have no idea, some else set up the forum

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In progress Re: no Chatbox

Post by norabatty49 on April 24th 2017, 4:54 pm

Could it be to show the chatbox on all pages

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In progress Re: no Chatbox

Post by APE on April 24th 2017, 4:57 pm

Not sure i have been looking over all the forum and im a little lost on where the code for this is also




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In progress Re: no Chatbox

Post by norabatty49 on April 24th 2017, 5:05 pm

I only see the 1st image not the 2nd

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In progress Re: no Chatbox

Post by APE on April 24th 2017, 5:06 pm

I am so lost i have looked over everything and can't work it out i can see it fine and i can even post in it with no problem at all as admin so not sure why you can't see it

what i will do is report this to a team and see if they can help you some more.

I will turn everything back on as i found it and get some one to look for you.

also have you tried to log in as the account you gave me and see if the problem is still there ?



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In progress Re: no Chatbox

Post by APE on April 24th 2017, 5:07 pm

try and log in with the account you gave me and see if you see it as i see it now Wink



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In progress Re: no Chatbox

Post by norabatty49 on April 24th 2017, 5:11 pm

Ok, have tried that, still different. Hope someone can help solve this mystery

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In progress Re: no Chatbox

Post by APE on April 24th 2017, 5:18 pm

have your gave reinstalling the skin again ?

just i have just took your skin from your forum and i dont see it as your skin is



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In progress Re: no Chatbox

Post by APE on April 24th 2017, 5:22 pm

ok i have a member in the chatbox now and they can see it fine



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In progress Re: no Chatbox

Post by SarkZKalie on April 24th 2017, 5:23 pm

Try open your page in incognito mode (Ctrl+Shift+N), it won't save any cache or data in your computer. I can see your chatbox too. Very Happy
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In progress Re: no Chatbox

Post by APE on April 24th 2017, 5:30 pm

ok try now



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In progress Re: no Chatbox

Post by norabatty49 on April 24th 2017, 6:10 pm

Sorry, still the same

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In progress Re: no Chatbox

Post by norabatty49 on April 24th 2017, 6:13 pm

still can't see it in Inconito mode

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In progress Re: no Chatbox

Post by APE on April 24th 2017, 6:18 pm

Hmm it's really funny i and SarkZKalie see the chatbox with No problems at all you see the grey box the chat box is in have your updated your java and flash player ?
and make sure your browsers are upto date.

also reset yout modem wifi as we have no problem seeing this.

also make a thread on your forum asking your members to test this them self

they need to fill in the following.

Code:
[b]Username:
Browser used:
screen shot of what they see:
laptop / phone / pad - tablet:[/b]
post this on your forum and get them to fill it in as it's only you and your forum that has the problem

when i get this data back i can look more in to it for you.



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In progress Re: no Chatbox

Post by norabatty49 on April 24th 2017, 6:26 pm

ok have created a thread to ask them. I update regularly and have reset my modem

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In progress Re: no Chatbox

Post by APE on April 24th 2017, 6:29 pm

i was on your forum just now logged in and one other member of yours was in the chatbox i think this could be a problem with your computer not the site.

but the thread will help me more to see if the problem is coming from you or your site.

I will come back tomorrow and read the thread to see if i am right.

sorry this is taking so long to get this fixed but i must be sure about it before i can send this on to our team.



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In progress Re: no Chatbox

Post by norabatty49 on April 24th 2017, 6:37 pm

That was SarkZKalie, she posted above. I have tried on my laptop and hubby's laptop it is till just the same

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In progress Re: no Chatbox

Post by APE on April 24th 2017, 6:45 pm

No when i was on just now Levi logged on the chat box ok



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In progress Re: no Chatbox

Post by norabatty49 on April 24th 2017, 6:46 pm

I have just tried again again on my husband's laptop and I can see the chatbox, but still not on mines

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In progress Re: no Chatbox

Post by norabatty49 on April 24th 2017, 8:50 pm

I have also tried on Internet explorer and no joy. I have checked my settings on my pc and can't see anything different. Can you give me any suggestions where to look

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In progress Re: no Chatbox

Post by APE on April 25th 2017, 12:27 am

Do you have a ad blocker in your settings on your internet browser ?

if yes remove it.



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In progress Re: no Chatbox

Post by norabatty49 on April 25th 2017, 8:37 am

no ad blocker

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