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no Chatbox

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In progress no Chatbox

Post by norabatty49 on April 22nd 2017, 4:46 pm

First topic message reminder :

We had a chatbox on our forum and it was working great, now it is showing blank. Is it no longer available

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In progress Re: no Chatbox

Post by APE on April 25th 2017, 3:14 pm

Who you you get your internet from ?



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In progress Re: no Chatbox

Post by norabatty49 on April 25th 2017, 3:31 pm

BT, have always been with them

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In progress Re: no Chatbox

Post by APE on April 25th 2017, 3:35 pm

okay Thank you.

it maybe something to do with them and not us what i need to do is look to see who else is with BT that have the same problem. if we do then i could work on that side of things but right now we are not sure why as all the settings are set right and other members can see your chatbox fine with no problems as i can also.

we will keep working on this to see what we come up with.

I am sorry for the delay.



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In progress Re: no Chatbox

Post by norabatty49 on April 25th 2017, 3:57 pm

Hi , I can access the chatbox on my husband's laptop so don't think it is BT.

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In progress Re: no Chatbox

Post by APE on April 25th 2017, 4:02 pm

ok then it has something to do with your computer i think you need to run a full scan on it and and make sure you have no bugs also run a Anti-malware scan on your computer.
I use spybot it is free and really good Smile



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In progress Re: no Chatbox

Post by norabatty49 on April 25th 2017, 4:30 pm

ok will do another one, I do a weekly scan

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In progress Re: no Chatbox

Post by APE on April 25th 2017, 4:39 pm

some times things still get in your computer and a basic scan will not do it you need to run a complete scan of all your files all temp files should be cleaned aswell.



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In progress Re: no Chatbox

Post by norabatty49 on April 25th 2017, 8:19 pm

done a full scan and also ran spybot, logged back in to the forum and still the same. Is there another forum I can check out to see if I can see the chatbox?

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In progress Re: no Chatbox

Post by norabatty49 on April 25th 2017, 8:27 pm

I have been on an Invision forum and can see the chat on there

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In progress Re: no Chatbox

Post by SLGray on April 25th 2017, 8:28 pm

Do you mean a Forumotion Invision forum?


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In progress Re: no Chatbox

Post by norabatty49 on April 25th 2017, 8:38 pm


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In progress Re: no Chatbox

Post by APE on April 25th 2017, 8:43 pm

see if you can see my chatbox

https://www.achatworld.com/

Test account
username: Forum Bot
Password: Let me in



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In progress Re: no Chatbox

Post by norabatty49 on April 25th 2017, 8:47 pm

can't see your chatbox

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In progress Re: no Chatbox

Post by APE on April 25th 2017, 8:51 pm

Did you log in with the test account ? and its in the toolbar at the top of the page .



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In progress Re: no Chatbox

Post by APE on April 25th 2017, 9:02 pm

The chat box on the forum you listed is not a forum chat box its a plugin shout box that's why you see it

its not run by the same system as ours.

I still think if you can see it on your hubbies computer and not on yours its got something to do with your computer if you can't even see mine aswell



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In progress Re: no Chatbox

Post by norabatty49 on April 25th 2017, 9:04 pm

This is all I see -

What should I look for in the settings on my pc? I have gone through them and can't find anything?

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In progress Re: no Chatbox

Post by APE on April 25th 2017, 9:07 pm

ok there is something really wrong here your screen is all messed up
it looks nothing like what i have

try and install
https://java.com/en/download/

this is what my site should look like



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In progress Re: no Chatbox

Post by norabatty49 on April 25th 2017, 9:13 pm

installed, cleared cookies and logged in, still the same

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In progress Re: no Chatbox

Post by APE on April 25th 2017, 9:25 pm

ok please fill in the following......
Window Version?
browsers ?
Have you ever seen the chatbox on this computer ?
Have you rolled back your computer to a day you last see your chatbox?

Try:
Try and do a restore of your computer to say 5 weeks or more and see if that fixes your problem.
other then that i can not help you any more on here as it is not a problem our side.



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In progress Re: no Chatbox

Post by APE on April 25th 2017, 9:35 pm

it could be your java is turned off on your browsers
Please read:
http://www.enable-javascript.com/



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In progress Re: no Chatbox

Post by norabatty49 on April 25th 2017, 9:40 pm

Javascript is turned on

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In progress Re: no Chatbox

Post by SLGray on April 25th 2017, 9:41 pm

Did you say that you are using a laptop?


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In progress Re: no Chatbox

Post by norabatty49 on April 25th 2017, 9:44 pm

I use a desktop, but I can see the chatbox on my husbands laptop

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In progress Re: no Chatbox

Post by brandon_g on April 26th 2017, 12:02 am

Hello,

What browser are you using? It sounds like either a browser problem or a computer problem to me. It is more likely a computer though since it works on your husband's laptop.

Has the forumotion chatbox on your site ever worked your computer? If so, when did it start not appearing?

What operating system does your computer run on as well? Have you installed all the latest updates on your computer?

Sorry to ask so many questions at once, but knowing all this could help us better understand and figure out what is causing problem and help us narrow down the possible causes of the problem.

Right now, based on what I have read in this topic, I am pretty sure it is either some sort of browser issue or pc issue.

-Brandon


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In progress Re: no Chatbox

Post by APE on April 26th 2017, 12:04 am

I am more then sure it's got to be something wrong with the computer
my advice is to get it looked at or run a system restore on it and set it back to before you had the problem.

other than that we can not help you as it is 100% not our systems that is making this a problem for you.



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In progress Re: no Chatbox

Post by norabatty49 on April 26th 2017, 9:01 am

My computer is only 1 year old, the chat box hasn't been working for a few months. I did a system restore a few months back. A few members can see the chat box now, I will just make do with the posts, they will have to pm me if they need anything. Thanks for all of your help.

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