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Could not obtain rpg users infos

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In progress Could not obtain rpg users infos

Post by carmenta on April 28th 2017, 8:50 am

Technical Details


Forum version : #phpBB2
Position : Administrator
Concerned browser(s) : Mozilla Firefox, Google Chrome
Screenshot of problem : http://image.prntscr.com/image/64ae75d175134ba99c42a588693c9e06.png
Who the problem concerns : All members
When the problem appeared : It started yesterday
Forum link : http://www.hogwarts-rpg.com

Description of problem

As you can see, we are having an error called "Could not obtain rpg users infos" when we try to see threads. I believe it doesn't happen in all threads but I'm not sure when it happens as well.

For example; I was able to enter some thread in the forum. When I posted something to that thread, it started showing this error. It's the same with other threads that I didn't write as well.

We don't know what caused this since it just started to happen without our doing. Thanks for help!
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carmenta
Forumember

Posts : 32
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Language : Turkish/English

http://www.hogwarts-rpg.com

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In progress Re: Could not obtain rpg users infos

Post by Draxion on April 28th 2017, 5:25 pm

Hi there,

Do you use the RPG features on your site?


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In progress Re: Could not obtain rpg users infos

Post by SLGray on April 28th 2017, 7:19 pm



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In progress Re: Could not obtain rpg users infos

Post by carmenta on April 28th 2017, 7:27 pm

We are using RPG features but it's nothing new. We have them since the beginning. So I'm not sure what changed, because we didn't touch anything. It seems it is fixed right now but I would like to know the reason for it. *-*
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carmenta
Forumember

Posts : 32
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http://www.hogwarts-rpg.com

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In progress Re: Could not obtain rpg users infos

Post by SLGray on April 28th 2017, 7:29 pm

Was the issue happening when you were viewing profiles or reading topics?


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In progress Re: Could not obtain rpg users infos

Post by carmenta on April 28th 2017, 7:34 pm

Topics only, as far as I could see.
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carmenta
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http://www.hogwarts-rpg.com

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In progress Re: Could not obtain rpg users infos

Post by Theseus_tr on May 2nd 2017, 1:45 am

Up

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In progress Re: Could not obtain rpg users infos

Post by carmenta on May 4th 2017, 4:25 pm

It was fine for few days and it happens again :') -we didn't touch anything just like before-
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carmenta
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http://www.hogwarts-rpg.com

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In progress Re: Could not obtain rpg users infos

Post by SLGray on May 4th 2017, 8:25 pm

Does this happen all day long or at certain times?


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In progress Re: Could not obtain rpg users infos

Post by carmenta on May 4th 2017, 8:30 pm

It seems randomly. I mean it starts happening, goes for few hours and disappears.
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carmenta
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In progress Re: Could not obtain rpg users infos

Post by SLGray on May 5th 2017, 7:59 pm

Please check to see if the issue has been fixed.


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In progress Re: Could not obtain rpg users infos

Post by carmenta on May 5th 2017, 10:30 pm

It wasn't fixed I believe. We had to close the RPG feature. So I'm not sure if it happens right now. Did you guys make any change? Should I try so?
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carmenta
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http://www.hogwarts-rpg.com

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In progress Re: Could not obtain rpg users infos

Post by SLGray on May 5th 2017, 10:34 pm

Another staff member on a different support forum reported it. The main office says it should be fixed now.


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In progress Re: Could not obtain rpg users infos

Post by carmenta on May 5th 2017, 11:16 pm

Alright then, I'm trying to reactivate RPG pages.
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carmenta
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In progress Re: Could not obtain rpg users infos

Post by carmenta on May 11th 2017, 7:34 pm

Aaand nope. Again, having the same issue. :')
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carmenta
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http://www.hogwarts-rpg.com

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In progress Re: Could not obtain rpg users infos

Post by SLGray on May 12th 2017, 9:41 pm

carmenta wrote:Aaand nope. Again, having the same issue. :')
Please clear your browser's history and cache.

If this does not work, please post a screenshot of the error message page.


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In progress Re: Could not obtain rpg users infos

Post by SarkZKalie on May 13th 2017, 2:10 am

Dat strange, cuz Im still using this feature and dun see anything wrong.
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