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DOMAIN NAME HELP

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In progress DOMAIN NAME HELP

Post by Yong Min on May 17th 2017, 11:23 am

Hi,

I recently purchased a domain which expired. Is there anyway to recover the domain?

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In progress Re: DOMAIN NAME HELP

Post by SWS on May 17th 2017, 11:46 am

Yong Min wrote:Hi,

I recently purchased a domain which expired. Is there anyway to recover the domain?

I think the key question here is: What do you mean by 'recovering a domain'? Could you pls. be more specific on what you're trying to achieve? Thanks in advance.
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In progress Re: DOMAIN NAME HELP

Post by Yong Min on May 17th 2017, 12:29 pm

Quite self explanatory really, not sure why you fail to understand.

1. I purchased a domain.
2. The domain expired - wasn't renewed.
3. I want to use the same domain and recovery it and the contents.


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In progress Re: DOMAIN NAME HELP

Post by SWS on May 17th 2017, 12:36 pm

Yong Min wrote:Quite self explanatory really, not sure why you fail to understand.

1. I purchased a domain.
2. The domain expired - wasn't renewed.
3. I want to use the same domain and recovery it and the contents.


Oh right, you failed gaining my respect asking in an effort to help you. Well, this maybe news to you, but I'm not staff I was merely trying to clear that path for you. That's where it ends for me, right here, right now. GL Hello
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In progress Re: DOMAIN NAME HELP

Post by Legionheart on May 17th 2017, 3:27 pm

Hello @Yong Min.
Before I can offer advice I have to make sure of a couple things. First, was the domain you purchased from forumotion and done through the Administration Panel? Secondly, if it was you stated "The domain expired - wasn't renewed" so I'm assuming that your domain name has returned to its subdomain name form. The solution to this would be to simply repurchase it within the admin panel which only the founder of the forum can access. However, since you mentioned recovery, what do you mean by "recovery of contents"? Are you referring to things like the domain's SEO in google, yahoo, etc.?
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In progress Re: DOMAIN NAME HELP

Post by APE on May 17th 2017, 3:42 pm

Hello can you please post your domain name you want to use again
and please post your forum address you used to make your forum.

also do you have to total number of credits ready for us to take if we can get your domain back for you ?



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In progress Re: DOMAIN NAME HELP

Post by Yong Min on May 17th 2017, 4:01 pm

Hi, yes the domain was purchased through forumotion via the ACP. When I put in the same domain, it says it's unavilable, even going back to the forum, it still says that domain is unavailable.

As for recovery of the content, I have managed to get that via the sub domain as you explained. Thank you for that.

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In progress Re: DOMAIN NAME HELP

Post by Yong Min on May 17th 2017, 4:03 pm

Hi there,

The domaim is rscdevelopment.org and the forum address is http://rscdevelopment2k16.forumotion.co.uk/

Currently there isn't any credits due to only just being able to get back onto the forum, but I have no problem in ensuring 1,600 credits are available if I can guarantee the domain is available for me again.

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In progress Re: DOMAIN NAME HELP

Post by APE on May 17th 2017, 4:07 pm

I will send a request online now and ask the head office if we can get the domain back as most of the time the domain name is still in our servers and we can still make the change our end.

but if the domain name has been gone to long them we cant do anything so i will ask for you and see what we can do Smile

EDIT:

Please let me remind you that the domain name is down to you to renew every year and if we can get your domain back this will be a one off thing and we will not ever do this again for you.



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In progress Re: DOMAIN NAME HELP

Post by Yong Min on May 17th 2017, 4:54 pm

Thank you very much. I will await your response.

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In progress Re: DOMAIN NAME HELP

Post by APE on May 17th 2017, 6:33 pm

Dear @Yong Min Good news your domain name is now set up so you can buy it again using the tools on the ACP.

Please also remember this was a one off fix and we will NOT offer this again if you run out of time so make sure your keep an eye on your domain name from now on.

Kind regards,

APE and the Forumotion Team

P.S if you have any problems please feel free to let me know by posting here.



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In progress Re: DOMAIN NAME HELP

Post by SLGray on May 17th 2017, 7:39 pm

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules:  ESF General Rules


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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In progress Re: DOMAIN NAME HELP

Post by Yong Min on May 17th 2017, 8:25 pm

Hi, it still says domainc is unavailable in the ACP.

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In progress Re: DOMAIN NAME HELP

Post by APE on May 17th 2017, 10:38 pm

How are you trying to get the domain name are your adding the domain name in the box ?

as this is the Email i got from the staff
Hello APE,
It's ok, he should now be able to buy his domain again Wink
Thank you Smile
if you have the credits on your forum we can take the credits and add this for you from our end but you must have the credits on your account now or we will not do it.



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