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[ONLY TOPIC] Suspicious activity

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Pro Admin [ONLY TOPIC] Suspicious activity

Post by Prof Pat Pending on May 28th 2017, 5:18 pm

Technical Details

Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : A few members
When the problem appeared : Today
Forum link : http://freeman-cruisers.forumotion.co.uk/

Description of problem

Hi

I'm afraid this member is having the same issue again Sad

http://help.forumotion.com/t147754-suspicious-activity

Unfortunately he's been out on his boat using BT hotspots which is probably the cause of his issues.

Kind regards

Pat





EDIT:
Made only topic by APE

If you are having this same problem please follow this easy step.

if you are having this problem please PM one of the following members of staff

APE SLGray, or brandon_g only Pm one member of staff and if one of the staff are away then tell the new member of staff who you last spoke to so they can look this problem up.


We Thank you for your understanding.

Forum address:
Profile of member:
Email address of member:
IP address of member:
Username of member:

NOTE : You must fill in this fully or we can not help you as we need this all and it must not be posted on the main forum it must be by PM only.

To get your IP address of the member go to any posts they have made and click on the IP button on the post it will give you a list of IP addresses most of the time it's the first IP address that is banned so we will need that one but we do like to have more then one IP address so we ask you to give at least 5 of them.

To get the profile of the member just click on the name of the member on your forum and then copy the URL of that page.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on May 28th 2017, 5:23 pm

Hello can you Please PM me the following:
Username of member:
forum address:
a link to members profile:
Email address:
IP Address:

I will then Email my head office and ask them to remove the banned IP address.
But as it's the weekend this may be a little longer thank i would like as the office is closed weekends.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on May 29th 2017, 6:09 pm

Thank you i have got your PM and i have just sent the info to the right person i hope yo have news soon Smile

Thank you for your understanding.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on May 30th 2017, 2:02 pm

Hello @Prof Pat Pending

Good news your member should now be ok to enter your forum.
Please make sure your member Clears the browser before trying to log in on your forum.

Please post here to let me know if they have got in ok or if they have any problems

Thank you and have a great day.

APE
Please read our forum rules: ESF General Rules



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Prof Pat Pending on May 30th 2017, 4:09 pm

Thanks Smile

I'll let you know when he's successfully logged in

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Prof Pat Pending on May 30th 2017, 5:54 pm

Unfortunately he is still unable to log in Sad

He assures me that he's cleared his browser and that his IP has remained unchanged


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Pro Admin Member Can't Get In?

Post by LadySibella on May 30th 2017, 6:41 pm

Hi!

I have a member on my forum (http://teaparty.forumclan.com ) who can't log in anymore because she is always getting blocked by "onlineguardian.net" She has not broken any rules with forumotion at all, nor has she logged in with multiple devices.
(only the pc and the same one since years) There has never been any trouble until now.

Her Ip address remains the same (she checked) & she is able to log into another forumotion forum from someone else. Restoring the pc, turning on\off the internet router has changed nothing as well. She can't get past onlineguardian.net no matter how many times she tries.

Every time she attempts to enter she gets this popping up:



And, when she then clicks on "Click Here" this page pops up from onlineguardian.net :



She has filled in the blanks with her information, but it does nothing.

I had advised her to clean her cookies and cache & check her pc for viruses, but this has not solved the problem.
I've changed her password, and had her try again, but this has not done anything to help either.

Is there any way to fix this?

Thanks for your help! Very Happy
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by SLGray on May 30th 2017, 6:51 pm

Did the member clear the cache or just history? The member needs to clear the cache.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by SLGray on May 30th 2017, 6:53 pm

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules: ESF General Rules
Please read: http://help.forumotion.com/t153000-suspicious-activity#1047907


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Sir Chivas™ on May 30th 2017, 7:00 pm

Hi,

Take look at this thread as well: http://help.forumotion.com/t69823-onlineguardian-what-to-do


If any of the resources that SLGray & I have posted not help, please make sure to let us be aware of this.



Attention!
- Please provide your forum URL at all times.
- When the issue is solved, please mark it as solved.


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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Prof Pat Pending on May 30th 2017, 7:16 pm

He tells me that he did clear his cache first

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by LadySibella on May 30th 2017, 8:28 pm

Sorry for posting at the wrong place and thanks for moving it. Thank you both for the links, I'm gonna look into that asap. I will get back to you on the matter.
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by SLGray on May 30th 2017, 8:34 pm

We will be waiting for your reply.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Pro Admin Log in problem

Post by Tansy Firedragon on May 31st 2017, 9:38 am

Forum - www.kitchenwitchhearth.com

One of our members has been using our forum for a couple of years - same user name and password each time with no issues.

Yesterday she performed a Windows 10 update on her laptop and now it won't let her log in to our forum.

I have reset her password and she has cleared her cache.

I can sign in using her password and user name from my laptop so we can only assume it is a problem that the Windows 10 update has caused.

Any suggestions or do I need to delete her user details and get her to register again?

Thanks.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Legionheart on May 31st 2017, 2:05 pm

Hello @Tansy Firedragon,
Might I ask what browser she is using? Also, has she tried using a different browser? Sometimes if you don't keep up to date with browser updates for a certain period of time it could very well not allow you to log in. But, since you said that you can log into her account then there is nothing wrong with it. Having her sign up again won't work because it would not be an issue with the account or forumotion. If the problem persists I suggest for her to contact either windows support and/or the support of the browser she is using.
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Prof Pat Pending on May 31st 2017, 2:13 pm

Tansy Firedragon wrote:

Any suggestions or do I need to delete her user details and get her to register again?

Thanks.

She's not getting an online guardian gizmo to fill in by any chance is she Question

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Prof Pat Pending on May 31st 2017, 2:16 pm

Legionheart wrote:But, since you said that you can log into her account then there is nothing wrong with it.

Not strictly true, the suspicious activity malarkey will allow you to change the password and login as the member, been there done that, but the member still couldn't login Sad

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Legionheart on May 31st 2017, 2:22 pm

@Prof Pat Pending
Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!
Please read our forum rules: ESF General Rules
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Prof Pat Pending on May 31st 2017, 2:26 pm

I do appologise if I broke any forum rules, but that wasn't a bump or a double post, I was simply making a comment to two different posts....I'll try to add any (what we're intended to be) helpful comments into one larger post in future

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on May 31st 2017, 3:31 pm

if you send me the following i will get on to it right away.

you need to PM me the following:
your forum address:
The members profile link:
Members Username:
users IP address:
Members Email address:

How do i find the members IP address?

log in as a founder and go to any post that your member has posted in and click the IP button this will then bring up a list of IP addresses.

The ones that are banned will always be the last 4 IP addresses please list them in a PM to me.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by brandon_g on May 31st 2017, 4:17 pm

Hello,.

Has she tried logging in from a different browser or something? If no browser works, tell the user to try and un install a browser and re install it to see if that fixes it.

If not we can pretty assume it is the computer itself causing the issue and if that is the case there is not much any of us can do to resolve the issue.

Does the user get any error messages when they try to login (i.e wrong username or password, etc)? If so can you ask your user for a screenshot of the error?

-Brandon


Remember to mark your topic when a solution is found.
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by SLGray on May 31st 2017, 8:53 pm

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules: ESF General Rules


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Chelly on June 1st 2017, 8:36 am

@ape

I have members who just started experiencing this same issue. Can I PM you their info as well? They can't log in because of "suspicious activity" and the form they're sent to fill out just refreshes instead of submitting.
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Tansy Firedragon on June 1st 2017, 9:28 am

She has tried logging in from a different laptop and a different browser, but still no luck. I have confirmed she is using the correct username and password but she still gets this error message:



Information

We have detected suspicious activity related to your account. To unblock it, please click here and complete the form.

Click here to return to the Index


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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 1st 2017, 1:14 pm

yes please PM me with all the data i have asked for and i will make a report Smile



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 1st 2017, 1:24 pm

Please read this thread and PM me with the data i have asked for
http://help.forumotion.com/t153010-member-can-t-get-in#1048210



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Tansy Firedragon on June 1st 2017, 2:38 pm

APE I have sent you a PM with the info.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Prof Pat Pending on June 1st 2017, 2:44 pm

Any joy Question

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by LadySibella on June 1st 2017, 3:07 pm

Okay, I have read both links, and everything suggested in both, I have already tried with no success. (except sending the info to APE)

Thanks for the links anyway Very Happy

@APE, thank you, I'll be sending over the info to you then! Hopefully that will do it! thumleft
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 1st 2017, 5:19 pm

@Ronnytigs The username : Renee is now ok the member can now log in but they must clear the browser's first.
@baldy The Username : June is now ok the member can now log in but they must clear the browser's first.
@Prof Pat Pending The Username : Stephen is now ok the member can now log in but they must clear the browser's first.


Last edited by APE on June 1st 2017, 7:07 pm; edited 2 times in total



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