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[ONLY TOPIC] Suspicious activity

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Pro Admin [ONLY TOPIC] Suspicious activity

Post by Prof Pat Pending on May 28th 2017, 5:18 pm

First topic message reminder :

Technical Details

Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : A few members
When the problem appeared : Today
Forum link : http://freeman-cruisers.forumotion.co.uk/

Description of problem

Hi

I'm afraid this member is having the same issue again Sad

http://help.forumotion.com/t147754-suspicious-activity

Unfortunately he's been out on his boat using BT hotspots which is probably the cause of his issues.

Kind regards

Pat





EDIT:
Made only topic by APE

If you are having this same problem please follow this easy step.

if you are having this problem please PM one of the following members of staff

APE  SLGray,  or brandon_g   only Pm one member of staff and if one of the staff are away then tell the new member of staff who you last spoke to so they can look this problem up.


We Thank you for your understanding.

Forum address:
Profile of member:
Email address of member:
IP address of member:
Username of member:

  NOTE : You must fill in this fully or we can not help you as we need this all and it must not be posted on the main forum it must be by PM only.

To get your IP address of the member go to any posts they have made and click on the IP button on the post it will give you a list of IP addresses most of the time it's the first IP address that is banned so we will need that one but we do like to have more then one IP address so we ask you to give at least 5 of them.

To get the profile of the member just click on the name of the member on your forum and then copy the URL of that page.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Ronnytigs on June 3rd 2017, 9:59 pm

Thanks Ape, appreciate the efforts you are making to get my member back in.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 3rd 2017, 10:55 pm

@BucolicBuffalo
@Geocachingmama

Your PM has been read and i have made my report.
Your progress is marked as This means the staff have not looked at it yet but will do when someones in the office.

we are sorry for the delay and thank you for your understanding.

APE



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by BucolicBuffalo on June 3rd 2017, 11:00 pm

Understood. People have to have time off. TNX!


APE wrote:@BucolicBuffalo
@Geocachingmama

Your PM has been read and i have made my report.
Your progress is marked as This means the staff have not looked at it yet but will do when someones in the office.

we are sorry for the delay and thank you for your understanding.

APE
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 4th 2017, 12:22 am

@llamafish

your new PM was read and i have sent this on as well
your progress is marked as



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by LadySibella on June 4th 2017, 3:55 am

@APE

As it didn't work for my member is there any other additional info I need to give you through a PM? Thanks, for all the hard work thumleft
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Pro Admin Member having problems logging on.

Post by steventruman on June 4th 2017, 6:32 pm

One of my members has been having problems logging in for some time now.
Ive been getting around it by changing his password, But now when i try and log in as him im getting the same message.

"We have detected suspicious activity related to your account. To unblock it, please click here and complete the form"

When i click on the link it takes me to this page https://onlineguardian.net/certify.php?url=southwalestrailrider.forumotion.net
But no mater how many times i put in the Verification Code it just keeps coming back.
Any ideas?

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Draxion on June 4th 2017, 6:42 pm



NEVER provide your founder's account or email
Please provide forum's URL when dealing with design and appearance issues
Don't forget to mark the topic as when the issue is resolved. This helps the staff greatly.
PM Support is prohibited!
TOS | General Rules | FAQ | Tricks & Tips | Latest Updates | Introduce Yourself

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by SLGray on June 4th 2017, 6:55 pm

Topics Merged


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by SLGray on June 4th 2017, 7:04 pm

steventruman wrote:One of my members has been having problems logging in for some time now.
Ive been getting around it by changing his password, But now when i try and log in as him im getting the same message.

"We have detected suspicious activity related to your account. To unblock it, please click here and complete the form"

When i click on the link it takes me to this page https://onlineguardian.net/certify.php?url=southwalestrailrider.forumotion.net
But no mater how many times i put in the Verification Code it just keeps coming back.
Any ideas?
Please read the first post in this topic.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 4th 2017, 8:05 pm

LadySibella wrote:@APE

As it didn't work for my member is there any other additional info I need to give you through a PM? Thanks, for all the hard work  thumleft
Please resend me the members data make sure the first 5 IP addresses are listed



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by LadySibella on June 4th 2017, 8:19 pm

APE wrote:
LadySibella wrote:@APE

As it didn't work for my member is there any other additional info I need to give you through a PM? Thanks, for all the hard work  thumleft
Please resend me the members data make sure the first 5 IP addresses are listed

Hello I've just resent you the info through a PM. Thanks! sunny
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 4th 2017, 8:23 pm

@llamafish , @TimV , @Seriously , @LadySibella

Thank you for your PM i have read your PM's and have placed your reports on the list
your progress is marked as



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by george20 on June 4th 2017, 10:02 pm

I have this problem with one of my member , they get tis message first >>




then they get this >>




and but doesn't matter how the copy and enter it wont accept it , I have tried altering there password and trying to log in from my pc for them ,but get the same thing ,

my forum is http://hutchs.forumotion.com/


APE

I have sent you a PM. with details of the user ,

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 4th 2017, 11:31 pm

Thank you @george20 i have your PM and i have sent the request on to our head office
your progress is marked as



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by brandon_g on June 5th 2017, 5:13 am

Hey everyone,

Just want to add that besides Ape, you can also send the pm with the info to myself or @SLGray and we can all make a report of your issue for you.

I just wanted to add that so everyone is aware that Ape isn't the only one who can handle reports for this issue, in case he isnt online at the time of your report and someone else listed is. Though Ape is doing a great job of keeping up so far. Wink

-Brandon


Last edited by brandon_g on June 5th 2017, 4:13 pm; edited 2 times in total


Remember to mark your topic when a solution is found.
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by george20 on June 5th 2017, 8:22 am

APE wrote:Thank you @george20 i have your PM and i have sent the request on to our head office
your progress is marked as
Thank you
brandon_g wrote:Hey everyone,

Just want to add that besides Ape, you can also send the pm with the info to myself or any of the following staff members: @SLGray  and we can all make a report of your issue for you.

I just wanted to add that so everyone is aware that Ape isn't the only one who can handle reports for this issue, in case he isnt online at the time of your report and someone else listed is. Though Ape is doing a great job of keeping up so far. Wink

-Brandon
Thanks

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by baldy on June 5th 2017, 3:15 pm

Surely there must be someone who can help us today, the weekend is well and truly over!
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 5th 2017, 3:33 pm

Please hold tight we have over 25 of you to deal with and now we have asked for 5 IP addresses and your members links we are doing our best to fix this.

as i have told you all before there is only one member of staff in the office that dose this and you have to think this one member has to do all the support forums not just the English support that could be over 2000 members all reporting a problem not just your IP ban problem.

We are working as hard as we can to get this sorted.

we also have other problem backed up from the weekend and bugs still being worked on.

We will get back to you as soon as we can.
I am sorry for any delay.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 6th 2017, 5:45 pm

Dear members that are having this problem.

There is no need to keep sending me or any other staff a PM asking when this will be done or the progress of it.

Sending a PM every 5 minutes will not make the progress go any faster, We are working on this problem now and we will post here when we have news.

We understand you are frustrated but we are looking in to it and we can only go as fats as one person can go.

Please keep an eye on this thread for more info.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 6th 2017, 5:57 pm

Can the following members please ask your members to clear there browsers and then try logging in to you forum.

Founder:@Kalliopi -Username: skip
Founder: @Ronnytigs - Username: Renee
Founder: @llamafish - Username: mariner
Founder: @baldy - Username: June

Please only ask the members listed to try and log in we are still working on the others.

I would ask you to make sure you post back to me here saying they got in or not and the username.

Thank you.

APE

EDIT:
I would like to remind all founders NOT to try and log in on your members account's to test this as you risk your self also getting banned.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Ronnytigs on June 6th 2017, 6:17 pm

Will do

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Ronnytigs on June 6th 2017, 7:14 pm

Sadly, this is what she got

“We have detected suspicious activity related to your account. To unblock it, please click here and complete the form.”

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by LadySibella on June 6th 2017, 7:16 pm

APE wrote:I would like to remind all founders NOT to try and log in on your members account's to test this as you risk your self also getting banned.

Thanks for the head's up on this. Good
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 6th 2017, 9:46 pm

Ronnytigs wrote:Sadly, this is what she got

“We have detected suspicious activity related to your account. To unblock it, please click here and complete the form.”
Thank you @Ronnytigs
Right i will have to put this back on the list as not done as the problem is still pending on your member.

also do you have a test account i can use with admin powers if yes can you send me it by PM and a link to the members profile.


LadySibella wrote:
APE wrote:I would like to remind all founders NOT to try and log in on your members account's to test this as you risk your self also getting banned.

Thanks for the head's up on this. Good

your welcome Smile



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by llamafish on June 7th 2017, 12:09 am

Unfortunately, my member, mariner, also still had no change when trying to get into their account this evening.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by baldy on June 7th 2017, 6:37 am

Good morning Ape, unfortunately June is still unable to login to our forum. I am just wondering here Ape, my user might not know precisely what you mean by "clear your browser", can you explain what steps the users should take to clear their browsers?

Thanks once again for all of your valued assistance with this issue.

Regards,
Alan (@Baldy)
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Ronnytigs on June 7th 2017, 10:01 am

APE wrote:
Ronnytigs wrote:Sadly, this is what she got

“We have detected suspicious activity related to your account. To unblock it, please click here and complete the form.”
Thank you @Ronnytigs
Right i will have to put this back on the list as not done as the problem is still pending on your member.

also do you have a test account i can use with admin powers if yes can you send me it by PM and a link to the members profile.

I am trying to open a test account, but a server is down for me to verify atm. Honestly technology!! I'll PM you with my member's details once I have the account open in case her IP address has changed again for some reason.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 7th 2017, 2:40 pm

Dear

@Prof Pat Pending
@Kalliopi
@steventruman
@Ronnytigs
@llamafish
@baldy
@TimV
@Geocachingmama
@BucolicBuffalo
@Seriously
@LadySibella
@george20

the good news is we have cleared your members names and IP addresses from our systems.

Please follow this to the letter or your members will be banned again.

  IMPORTANT STEPS FOR YOUR MEMBERS.

Please ask all your members that was banned to make sure they clear their browser cache.

THEY MUST DO THIS BEFORE THEY EVEN GO ON YOUR FORUM.
They should clear the cookies as well.


Q, What if my member still can not get in and still get the warning?

A,
If your member still have the same problem please post the following in this thread only.

Founders username here on support:
Members Username:
Forum Address:

Fingers crossed this time it will work.


Last edited by APE on June 7th 2017, 7:10 pm; edited 1 time in total



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 7th 2017, 2:53 pm

Thank you @Brooksy118 your progress is set to



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by LadySibella on June 7th 2017, 3:40 pm

@ APE

Thank you! I'm gonna contact my member, remind her about what she's got to do and hope for the best Help me

I'll let you know how it went as soon as I know Yes
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