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[ONLY TOPIC] Suspicious activity

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Pro Admin [ONLY TOPIC] Suspicious activity

Post by Prof Pat Pending on May 28th 2017, 5:18 pm

First topic message reminder :

Technical Details

Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : A few members
When the problem appeared : Today
Forum link : http://freeman-cruisers.forumotion.co.uk/

Description of problem

Hi

I'm afraid this member is having the same issue again Sad

http://help.forumotion.com/t147754-suspicious-activity

Unfortunately he's been out on his boat using BT hotspots which is probably the cause of his issues.

Kind regards

Pat





EDIT:
Made only topic by APE

If you are having this same problem please follow this easy step.

if you are having this problem please PM one of the following members of staff

APE  SLGray,  or brandon_g   only Pm one member of staff and if one of the staff are away then tell the new member of staff who you last spoke to so they can look this problem up.


We Thank you for your understanding.

Forum address:
Profile of member:
Email address of member:
IP address of member:
Username of member:

  NOTE : You must fill in this fully or we can not help you as we need this all and it must not be posted on the main forum it must be by PM only.

To get your IP address of the member go to any posts they have made and click on the IP button on the post it will give you a list of IP addresses most of the time it's the first IP address that is banned so we will need that one but we do like to have more then one IP address so we ask you to give at least 5 of them.

To get the profile of the member just click on the name of the member on your forum and then copy the URL of that page.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 7th 2017, 3:49 pm

LadySibella wrote:@ APE

Thank you! I'm gonna contact my member, remind her about what she's got to do and hope for the best Help me

I'll let you know how it went as soon as I know Yes
Thank you.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by brandon_g on June 7th 2017, 4:57 pm

baldy wrote:Good morning Ape, unfortunately June is still unable to login to our forum. I am just wondering here Ape, my user might not know precisely what you mean by "clear your browser", can you explain what steps the users should take to clear their browsers?

Thanks once again for all of your valued assistance with this issue.

Regards,
Alan (@Baldy)

Hi @Baldy,

Try sending your member this link, it explains step by step how to clear their browser cache and cookies in each browser: http://help.forumotion.com/t145185-how-to-clear-the-cache-cookies-in-your-browsers .

-Brandon


Remember to mark your topic when a solution is found.
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Tanooma on June 7th 2017, 5:34 pm

Thank you so much for the help given to allow our Forum member 'June' to now be able to get back onto the forum. Such a relief this was indeed. cheers
Initially after clearing all as suggested, it was found she needed to turn her computer off at the wall. All worked great from then.
Kindest regards - Baldy and Tanooma.
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by LadySibella on June 7th 2017, 5:39 pm

@ Brandon

Thx for the link! I'm gonna give it to my member just in case so she can make sure she does it all!

@Tanooma

Thx for explaining what your member did, I'm gonna pass that one also, just in case!
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by llamafish on June 7th 2017, 5:57 pm

@APE

Unfortunately my member, mariner, has tried all of that and still is unable to get on.

Founders username here on support: llamafish
Members Username: mariner
Forum Address: www.wwrail.net

Luckily my members with this issue are remaining patient and understanding!

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 7th 2017, 7:02 pm

Hello @llamafish can i ask you did your member make sure they did as i asked and cleared the browsers ?

if yes please ask your member if they can try one more thing before i go and report this again.

Can they turn the computer and the modem off by the wall and leave it for 2 minuets then turn it back on again.

This sometimes helps reset things.

if this still don't work i will have to go back and talk to our head office.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Ronnytigs on June 7th 2017, 7:13 pm

Ape, I am relieved to say that Renee is at last back in our Forum, such a relief.
Thank you so much for all your efforts on our behalf. Much appreciated. Hello

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 7th 2017, 7:16 pm

Ronnytigs wrote:Ape, I am relieved to say that Renee is at last back in our Forum, such a relief.
Thank you so much for all your efforts on our behalf. Much appreciated. Hello

Thank you for your reply and im glad they are back in Smile thats 2 down 25 to go lol



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by llamafish on June 7th 2017, 7:27 pm

Hi @APE,

Yes, they have done that. He's just provided me with this update:

'Yes, I have done all those things, but, believe it or not, I just tried to log on with Firefox, which I normally use - and, bingo ! Particularly odd as I hadn’t cleared the cache and cookies on Firefox, only on Safari which is still giving trouble. Still, I now have access on one browser, which is a whole lot better than things have been.'

That seems a bit odd to me?

Thanks.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 7th 2017, 7:35 pm

Hmm that is really strange it sounds to me that  Safari is saving cookies still some place.

when clearing a browser you have to tick everything that is listed the problem is Safari is not as easy as all the others tell you the truth i think it's a crap browser

is your member using a mac or a pc ?

they can look up how to clear the browser the right away by looking at google.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by llamafish on June 7th 2017, 11:06 pm

@APE,

my member 'cmp' also was unable to get in after trying the above (including turning everything off completely), although he also has another issue:

'Hi Dan.

I have tried what you suggested but the I still cannot access the Forum.

When I try to log in with my user name & stored password I get a message incorrect username or password.

When I try the Forgot password link it says username not linked to e-mail address.

The site is giving my username as colin-p not cmp'

I suspect he'd had a username change a while back, would this have affected the account?

Thanks.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by BucolicBuffalo on June 8th 2017, 12:10 am

Our user is in. He was very good and did not try to log in too soon. No others have turned up with the same problem. (knock on wood)

Thanks!
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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by llamafish on June 8th 2017, 12:14 am

@APE, following on from earlier message, 'mariner' can now fully access the forum once again, both from Safari and Firefox, despite not doing anything with Safari since we said, strange!

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 8th 2017, 12:21 am

llamafish wrote:@APE,

my member 'cmp' also was unable to get in after trying the above (including turning everything off completely), although he also has another issue:

'Hi Dan.

I have tried what you suggested but the I still cannot access the Forum.

When I try to log in with my user name & stored password I get a message incorrect username or password.

When I try the Forgot password link it says username not linked to e-mail address.

The site is giving my username as colin-p not cmp'

I suspect he'd had a username change a while back, would this have affected the account?

Thanks.
Please can you send me A test account to your forum with the members profile by PM



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Prof Pat Pending on June 8th 2017, 6:14 am

Success cheers

Thanks for the help @Ape

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by FallonRPG on June 8th 2017, 9:01 am

APE wrote:@FallonRPG  Username: Caitlin is 

Much obliged, working fine now.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 8th 2017, 2:52 pm

Prof Pat Pending wrote:Success cheers

Thanks for the help @Ape

FallonRPG wrote:

Much obliged, working fine now.

glad its all ok now Smile



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Ronnytigs on June 8th 2017, 7:23 pm

Oh dear Ape
Renee is locked out again.. I just don't understand as she doesn't have a roving IP any more?

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 8th 2017, 7:29 pm

can i ask you this ?

is this member logging in on more then one computer / phone /

what i mean is your member logging in say on a laptop then logging in say half way though the day on a phone or tablet ?

then later on logging in on the laptop again?

This could be why the system is banning them as the forum reads the way its logged in and with a phone the /IP address is still changing even thou they have a static ip address on the wifi.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Ronnytigs on June 8th 2017, 7:47 pm

Thanks, awaiting her reply.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 8th 2017, 8:38 pm

Okay Thank you.  if they do can you please just send me a pm with the IP address and user name and link to your forum.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by steventruman on June 8th 2017, 9:50 pm

One of my members still cannot log in due to this.

TEXT REMOVED FOR SAFETY REASONS

DON'T post data about accounts in public its not safe Evil or Very Mad
Steve


Last edited by APE on June 8th 2017, 11:30 pm; edited 1 time in total (Reason for editing : removed data about a member in public)

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 8th 2017, 11:27 pm

steventruman wrote:One of my members still cannot log in due to this.

User name simon
forum name **********
Email address **********
Ip address
**********
********************

********************
********************
********************
Profile page ********

Steve

@steventruman why are you still posting this data in the main forum please read what i have put you need to send it by PM not in public you are risking your site getting hacked and your members hacked.

read the fist post before posting from now on.

if you don't follow how we need the data then we will not help you.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by Prof Pat Pending on June 8th 2017, 11:29 pm

APE wrote:
Prof Pat Pending wrote:Success cheers

Thanks for the help @Ape


glad its all ok now Smile

Alas I spoke too soon, that lasted for a whopping one visit, on his second attempt to log-in he was locked out again with the same issue pale

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 8th 2017, 11:41 pm

ok thank you for letting me know @Prof Pat Pending i will re open your case and make note that your member logged in ok but now banned again Thumb down i will get back to you.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 9th 2017, 4:49 pm

Dear  @Tonya - Please ask your member Shaz to clear their browser cache and then try and log in

Please read this before you tell them.

 
 YOUR MEMBERS MUST FOLLOW THIS

1, Your member MUST clear their browser cache before they try and use your site
2, When doing the clear up they MUST make sure they clear the cookies with this or the warning will come back.
3, All saved passwords for that member must also be cleared from the browser

How to clear your browser should be posted to your member's or on your forum
http://help.forumotion.com/t145185-how-to-clear-the-cache-cookies-in-your-browsers
please get back to me here with how your member got on

Thank you.



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by SLGray on June 11th 2017, 8:35 pm

@sinbadthebad

Your PM has been read and i have made my report.
Your progress is marked as This means the staff have not looked at it yet but will do when someones in the office.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by george20 on June 11th 2017, 10:51 pm

APE wrote:Dear

@Prof Pat Pending
@Kalliopi
@steventruman
@Ronnytigs
@llamafish
@baldy
@TimV
@Geocachingmama
@BucolicBuffalo
@Seriously
@LadySibella
@george20

the good news is we have cleared your members names and IP addresses from our systems.

Please follow this to the letter or your members will be banned again.

  IMPORTANT STEPS FOR YOUR MEMBERS.

Please ask all your members that was banned to make sure they clear their browser cache.

THEY MUST DO THIS BEFORE THEY EVEN GO ON YOUR FORUM.
They should clear the cookies as well.


Q, What if my member still can not get in and still get the warning?

A,
If your member still have the same problem please post the following in this thread only.

Founders username here on support:
Members Username:
Forum Address:

Fingers crossed this time it will work.
I have been away , just asked my member to try ,will let you know how he gets on

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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 12th 2017, 4:42 pm

Update:

@Geocachingmama - Username: JOKE
@TimV - Username: sjohno
@Tonya - Username: Shaz
@sinbadthebad - Username:   Irene

the following usernames are now unblocked
Please make sure your members follow the way to clear your browsers before trying to log in to you forum.


 YOUR MEMBERS MUST FOLLOW THIS

1, Your member MUST clear their browser cache before they try and use your site
2, When doing the clear up they MUST make sure they clear the cookies with this or the warning will come back.
3, All saved passwords for that member must also be cleared from the browser

How to clear your browser should be posted to your member's or on your forum
http://help.forumotion.com/t145185-how-to-clear-the-cache-cookies-in-your-browsers
please get back to me here with if your member got on or not.

Regards,

APE and the Forumotion Team



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Pro Admin Re: [ONLY TOPIC] Suspicious activity

Post by APE on June 12th 2017, 5:24 pm

To all the founders that have reported here.

please ask all your members to try and log in

We hope that now we have fixed the problem for all of you.

Please remember the way we ask you to clear your browsers.

if your member still can't get in Please post the following:


Code:
Username:
Forum address:




 YOUR MEMBERS MUST FOLLOW THIS

1, Your member MUST clear their browser cache before they try and use your site
2, When doing the clear up they MUST make sure they clear the cookies with this or the warning will come back.
3, All saved passwords for that member must also be cleared from the browser

How to clear your browser should be posted to your member's or on your forum
http://help.forumotion.com/t145185-how-to-clear-the-cache-cookies-in-your-browsers
please get back to me here with if your member got on or not.

Regards,

APE and the Forumotion Team

This must be done before trying to log on your forum.



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