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Cannot clear new members

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In progress Cannot clear new members

Post by jeffcpr on May 29th 2017, 11:29 pm

My other Administrator is having problems clearing new members from her E-Mail. Each time she try to clear a new member she receives this message.

The text is circled in Yellow, thanks for any help in advance.
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jeffcpr
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In progress Re: Cannot clear new members

Post by SLGray on May 30th 2017, 12:29 am

Ask her to clear her browser's cache and history.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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In progress Re: Cannot clear new members

Post by jeffcpr on June 1st 2017, 7:05 am

She has done that an still it does not work, I am now having the same issue, I have cleared my Cache and still unable to clear new members. I can clear them manually, is there something I am missing something different to get us able to clear new members through e-mail again.
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In progress Re: Cannot clear new members

Post by APE on June 1st 2017, 1:33 pm

They have to just log in to the forum and then go to the following page
ACP >> Users & Groups >> Users >> Inactive Users

you can't just use the code to do it as you need to be logged in to make the change on the account.



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