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forgot password function failed

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Solved forgot password function failed

Post by sailorpandabear on June 1st 2017, 9:29 am

I am not a moderator of the forum I am in( I also don't even have a clue as to how I can contact them) but recently I lost my password. I tried using the "forgot password?" function and something failed. I did receive an email with a password but when i clicked on the link, this line of text appears:The activation key you supplied does not match any in the database.

I copied and pasted the passwords that were emailed to me and the system gives me this message: You have specified an incorrect or inactive username, or an invalid password.

I have tried five times and my attempts failed... miserably.

Please help.

forum I am in: http://magicalgirlcafe.forumotion.com/

Also: I am sorry if this is in the wrong forum...
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Solved Re: forgot password function failed

Post by Typlo on June 1st 2017, 1:05 pm

Hi,

Did you receive an email activation link?
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Solved Re: forgot password function failed

Post by APE on June 1st 2017, 1:19 pm

Hello when you get a new password sent to you you must type it in the box not copy and paste it as sometimes the copy and paste will add a space in it and this then makes your forum think you have put the wrong password in.

You must also make sure it is 100% the same as we have sent you.
There is no need to use the link on the Email just go on the forum like you would do if you was logging in before this problem.



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Solved Re: forgot password function failed

Post by sailorpandabear on June 1st 2017, 5:52 pm

typlo- reread the top post. I did.

Ape. Thanks for your advice but I must be doing something strange or wrong because I did that again... ( the passwords( I tried a few) that I typed were a 100 percent correct. )I tried again twice ... and retyped it but the system gave me the same words as before. I even cleared my cache. If it helps anything, someone on the internet spammed me on another website and I cleared my cache several times. Perhaps that caused the system to think I was being strange? but... then again... maybe not.
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Solved Re: forgot password function failed

Post by APE on June 1st 2017, 7:23 pm

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules: ESF General Rules



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Solved Re: forgot password function failed

Post by APE on June 1st 2017, 7:33 pm

I have sent the founder of the forum a Email and i hope they will log in here and talk to you about your problem.

I am sorry but there is not a lot we can do about your account as you are not the founder of that forum but lets hope the founder gets my Email and gets back to you on here soon.



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Solved Re: forgot password function failed

Post by Mew Ami on June 1st 2017, 11:02 pm

Hello!

I'm the founder! Panda I sent you an email with a new password. Try that!

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Solved Re: forgot password function failed

Post by sailorpandabear on June 2nd 2017, 9:07 am

I am sorry but it did not work. I tried copying and pasting. Then I tried typing very slowly and carefully. Both times, this same error message was produced: You have specified an incorrect or inactive username, or an invalid password. Do I need to do something to my browser? or is it a problem on the forum's side?
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Solved Re: forgot password function failed

Post by APE on June 2nd 2017, 3:22 pm

sailorpandabear wrote:I am sorry but it did not work. I tried copying and pasting. Then I tried typing very slowly and carefully. Both times, this same error message was produced: You have specified an incorrect or inactive username, or an invalid password. Do I need to do something to my browser? or is it a problem on the forum's side?

can you Please send me the Username the forum address and the password you are trying i will then test the account my end

Please only send this by PM

Thank you.



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Solved Re: forgot password function failed

Post by sailorpandabear on June 2nd 2017, 3:48 pm

To Ape: I have sent it. Please tell me of what happens. ( I am sorry if this is a bump)
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Solved Re: forgot password function failed

Post by APE on June 2nd 2017, 6:12 pm

problem come from having a tick in the keep me logged in box and a space in the beginning of the username / password.

If you have problems with logging in and you get the username or password is not right please try removing the keep me logged in tick then try again.

If you have a Iphone or Ipad you may have to re add the tick to log in to your forum.....

Problem solved & topic archived.
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