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Change e-mail address

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Solved Change e-mail address

Post by peter59 on June 7th 2017, 11:51 pm

Hi, is it possible to change my e-mail address on this forum.

Thanks in advance.
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Solved Re: Change e-mail address

Post by Guest on June 8th 2017, 12:01 am

Hello @peter59,
If you are wanting to change your email used here on the Support Forum, just click the "Profile" button on the top of the forum in the black navigation bar and in there you can change your email. Just change what you want it to be and click Save at the bottom.

Cheers,
James

Guest
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Solved Re: Change e-mail address

Post by peter59 on June 8th 2017, 12:07 am

Tried that, put in my new e-mail address clicked on save at the bottom, but my old email address appears.
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Solved Re: Change e-mail address

Post by peter59 on June 8th 2017, 12:09 am

Just tried again, same old e-mail
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Solved Re: Change e-mail address

Post by Guest on June 8th 2017, 12:12 am

Does it give you any sort of error message at the top of the page as to why it didn't change it @peter59?

Guest
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Solved Re: Change e-mail address

Post by peter59 on June 8th 2017, 12:17 am

Only this "You must fill in the required fields." I did complete all required fields, but on clicking save the old e-mail is displayed and the fields are empty.
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Solved Re: Change e-mail address

Post by Guest on June 8th 2017, 12:28 am

Can you take a screenshot of your screen when it gives you that error?

Regards,
James

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Solved Re: Change e-mail address

Post by peter59 on June 8th 2017, 12:32 am


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peter59
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Solved Re: Change e-mail address

Post by peter59 on June 8th 2017, 12:35 am

I changed by password, prior to trying to change e-mail address could that be a problem.
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Solved Re: Change e-mail address

Post by peter59 on June 8th 2017, 12:37 am

Just logged in out and back in, same problem>
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Solved Re: Change e-mail address

Post by Guest on June 8th 2017, 12:37 am

Ah! One other thing, go to the new email that you are trying to use and there should be a validation email from Forumotion. Make sure you accept it to validate the new email.

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Solved Re: Change e-mail address

Post by peter59 on June 8th 2017, 12:42 am

nothing as yet.
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Solved Re: Change e-mail address

Post by Guest on June 8th 2017, 12:42 am

Make sure you check your spam folders as that can also be where some of these emails may go depending on the email client.

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Solved Re: Change e-mail address

Post by APE on June 8th 2017, 12:43 am

when you look down the page there is a set of things marked with a * this means you have to fill in this before you can save any thing on your profile

like Email address *
Username* and so on make sure they are filled in before pressing save



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Solved Re: Change e-mail address

Post by peter59 on June 8th 2017, 12:48 am

completed all fields. However there is this one "Forum (Forumotion only!) * : " do I need to put my new email in here as well.
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Solved Re: Change e-mail address

Post by Guest on June 8th 2017, 12:54 am

No. That is for your Forumotion forum. You put your forumotion forum URL in that field.

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Solved Re: Change e-mail address

Post by peter59 on June 8th 2017, 1:00 am

Done that, received an e-mail. to activate I clicked in link provided.

when I come back to this forum I'm getting

"To activate this user, you must be logged in to your account before clicking on the activation link !"

I am logged in. but still showing old e-mail.
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peter59
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Solved Re: Change e-mail address

Post by peter59 on June 8th 2017, 1:14 am

Gent's success. completed again received another validation link, which worked. Thanks for your help.
Problem solved.
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Solved Re: Change e-mail address

Post by Guest on June 8th 2017, 1:17 am

Glad it worked for you! Hope you have a wonderful day!

Cheers,
James

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Solved Re: Change e-mail address

Post by Draxion on June 8th 2017, 3:20 am

Thanks for the help, @Jadster!

Problem solved & topic archived.
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