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Solved Member login

Post by SandBee on June 11th 2017, 5:06 pm

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Internet Explorer
Who the problem concerns : A few members
Forum link : http://graphicsutopia2.forumotion.com/

Description of problem

I have a member who has not been able to log in to my group, GraphicsUtopia 2, for several days now. I have tried all the help here at Support to help her. I have reset her password, changed her name several time but nothing. She is a very good friend of mine and it is very distressing to me that I can't help her.

I am new to your forum and like it but so much to learn. How do I help this lady?

Sandie Bunnett
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SandBee
New Member

Female Posts : 7
Reputation : 1
Language : English
Location : Canada

http://graphicsutopia2.forumotion.com/

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Solved Re: Member login

Post by Wolfuryo on June 11th 2017, 5:21 pm

What do you mean by she cant log in? She gets an error or something like that?
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Wolfuryo
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Solved Re: Member login

Post by APE on June 11th 2017, 10:15 pm

when she logs in what dose she get ?

Ask her to try and log in and take a screen shot of the warning / error



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APE
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Solved Re: Member login

Post by SandBee on June 11th 2017, 11:37 pm

This is the message she gets:

You have specified an incorrect or inactive username, or an invalid password.

Click here to try again

Click here to return to the Index
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SandBee
New Member

Female Posts : 7
Reputation : 1
Language : English
Location : Canada

http://graphicsutopia2.forumotion.com/

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Solved Re: Member login

Post by SandBee on June 11th 2017, 11:41 pm

I just got this message from her:

: Well.........I think I discovered the problem. My member name in Nutters was changed by someone from TeddiePen2Paper to Teddie. And.......that change changed my log in. Person in Nutters did not tell me what they had done nor did they tell other admins. Why it affected your group and Not Gigi's or KathyFrances's group I do not know.

So, I guess the problem is solved.

Thank you for your help.
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SandBee
New Member

Female Posts : 7
Reputation : 1
Language : English
Location : Canada

http://graphicsutopia2.forumotion.com/

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Solved Re: Member login

Post by SLGray on June 12th 2017, 1:05 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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SLGray
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