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Domain Name Cancellation

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In progress Domain Name Cancellation

Post by Chelly on June 12th 2017, 8:44 pm

I cancelled our custom domain yesterday and it said the request went through. We were switched back to our original .forumotion domain about mid-day and got everything sorted. We're moving to a new service and we need to use our domain name for that.

However, I log in today and see this:



I have a domain renewal listed in my history that was offered by you guys. While that's nice and all, why in the world would you offer to renew a domain when I specifically put in a cancel request on it?

I need the domain to be released for our new website and I'm pretty sure you guys just screwed us over by having it held for another 1+ years.
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Chelly
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In progress Re: Domain Name Cancellation

Post by SLGray on June 12th 2017, 9:22 pm

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules: ESF General Rules
Did you purchase the domain name, or was it offer free?


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In progress Re: Domain Name Cancellation

Post by Chelly on June 12th 2017, 9:40 pm

No payment. Like I said it was offered by forumotion.


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In progress Re: Domain Name Cancellation

Post by SLGray on June 12th 2017, 9:49 pm

What is the original link?


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In progress Re: Domain Name Cancellation

Post by Chelly on June 12th 2017, 9:52 pm

Original Domain: gasrforum.forumotion.org
Current Domain: gasrforum.com

I cancelled it because we need it to be released and used on our new website that's not on forumotion, since you guys for x reasons don't provide domain transfers.

I don't understand why it would be renewed if a cancellation request was put in for it.
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In progress Re: Domain Name Cancellation

Post by SLGray on June 12th 2017, 10:15 pm

Have you tried to cancel it again?


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In progress Re: Domain Name Cancellation

Post by Chelly on June 12th 2017, 10:21 pm

Please refer to the screenshot I put in the first post where it tells me to come to the support forum.
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In progress Re: Domain Name Cancellation

Post by Chelly on June 12th 2017, 11:26 pm

So..

Is someone going to explain why the domain I need for an entirely different website was renewed even though I cancelled it?
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In progress Re: Domain Name Cancellation

Post by SLGray on June 12th 2017, 11:28 pm

What happens when you try to cancel it again?


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In progress Re: Domain Name Cancellation

Post by Chelly on June 12th 2017, 11:31 pm

Please!!



For the third time, I cannot cancel it. It tells me to come here!!
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In progress Re: Domain Name Cancellation

Post by Chelly on June 14th 2017, 12:11 am

bwi
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In progress Re: Domain Name Cancellation

Post by APE on June 14th 2017, 1:22 am

Hello i think i can help here I have sent you a PM asking you to fill in a form and send it back to me by PM

Please note that your domain name may take up to 4 weeks to become free online to other hosts and this is 100% normal.



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In progress Re: Domain Name Cancellation

Post by APE on June 15th 2017, 12:47 am

Sorry i have had word back from the head office to say the domain name will not be removed as some of the data you have sent is not matching our tools so i am really sorry but your request was turned down



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In progress Re: Domain Name Cancellation

Post by Chelly on June 18th 2017, 8:50 pm

What data wasn't matching?

Do I need to resend the form? I can do that with the current info + the old info that was used when the original owner of the forum created it.
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In progress Re: Domain Name Cancellation

Post by APE on June 18th 2017, 9:28 pm

The data you need to send me is the data your old founder used to make the domain name all the data your sent me was Wrong and without the right form info we will not remove it

if you had a Email that you got from us when your domain name was made that will help me more.



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In progress Re: Domain Name Cancellation

Post by Chelly on June 18th 2017, 11:56 pm

I'll try to find out that information from the original owner/old staff and check to see if I can find an email.

I'll reply back as soon as I have it!
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In progress Re: Domain Name Cancellation

Post by APE on June 19th 2017, 12:22 am

Thank you. without that we can not remove it.



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