The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Member Cannot load images from our group.

View previous topic View next topic Go down

In progress Member Cannot load images from our group.

Post by AliciaS on July 6th 2017, 3:58 am

Hello,

I have a member who says she can't load our images to her computer. The images won't open.

Here is what she gets when she post the images to her computer.




Is This a Forumotion problem or a browser problem?

Thank you

Alicia
Tag Paradise
http://tagparadise.forumotion.com/forum

Member name is Tootsie
avatar
AliciaS
New Member

Posts : 22
Reputation : 1
Language : English

Back to top Go down

In progress Re: Member Cannot load images from our group.

Post by SLGray on July 6th 2017, 4:04 am

What exactly does the member see when on the forum?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 40884
Reputation : 2776
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

In progress Re: Member Cannot load images from our group.

Post by AliciaS on July 6th 2017, 6:05 am

She see a image. When she click on it, a circle starts that looks like it's trying to open but keeps circling around and around. Then it stops and on her pc, the image looks like firefox symbol.
avatar
AliciaS
New Member

Posts : 22
Reputation : 1
Language : English

Back to top Go down

In progress Re: Member Cannot load images from our group.

Post by SLGray on July 6th 2017, 7:21 am

What do you mean click on it?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 40884
Reputation : 2776
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

In progress Re: Member Cannot load images from our group.

Post by Justice™ on July 6th 2017, 10:09 am

@SLGray, it's pretty obvious what clicking on it means.
@AliciaS, the problem is most likely that your member has no idea how to download and open a picture. Ask her(or him, but tootsie sounds more like a her) to right-click on the picture and click on Save image as, then double click on the downloaded file. If this is not working, the she has to right click on the downloaded file, the click Open As and look for a software that opens pictures then click on it.
avatar
Justice™
Forumember

Posts : 521
Reputation : 121
Language : Romanian and English

http://board.realmsn.com

Back to top Go down

In progress Re: Member Cannot load images from our group.

Post by SLGray on July 6th 2017, 8:03 pm

If that is the case then this is not an issue with Forumotion.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 40884
Reputation : 2776
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

In progress Re: Member Cannot load images from our group.

Post by AliciaS on July 7th 2017, 9:13 am

Ok, thank you. I'm copying this solution and pasting it in the email for Tootsie (female). She's a elderly member, it takes a couple of days for her to reply. I will let you know as soon as she replies back to my email.

Thanks
avatar
AliciaS
New Member

Posts : 22
Reputation : 1
Language : English

Back to top Go down

In progress Re: Member Cannot load images from our group.

Post by AliciaS on July 11th 2017, 4:10 am

Hello, I finally heard back from the member who has problems loading her images from our group. She said if she doesn't log into the group, she can load her images. Once she log-in, she can't. Someone else told me that this weekend also.

I don't know what that means but she is having problems.

Thanks
avatar
AliciaS
New Member

Posts : 22
Reputation : 1
Language : English

Back to top Go down

In progress Re: Member Cannot load images from our group.

Post by SLGray on July 11th 2017, 4:12 am

So guests can post on your forum?



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 40884
Reputation : 2776
Language : English
Location : United States

https://fmthemes.forumotion.com/

Back to top Go down

In progress Re: Member Cannot load images from our group.

Post by AliciaS on July 11th 2017, 5:29 am

Yes, they can post on my forum. Post images but two members can't pick up images. We are a PSP (make tags for members) and this member can't pick up her tags if she log in. They won't open
avatar
AliciaS
New Member

Posts : 22
Reputation : 1
Language : English

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum