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Chatbox problems

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In progress Chatbox problems

Post by Ams on July 16th 2017, 6:46 pm

Technical Details


Forum version : #PunBB
Position : Founder
Concerned browser(s) : Google Chrome
Screenshot of problem : http://imgur.com/UMW7EjC.png
Who the problem concerns : All members
When the problem appeared : Today
Forum link : http://zinger.foorumini.com/

Description of problem

Hello. Today my chatbox stopped completely working. First it was blank and didn't show any messages and this happened to all my members. I tried everything but only restoration the forum backup bring my chatbox back. Now the problem is that archieves doesn't work at all. When I click "show the archieves" it's again blank window. Chat doesn't save any archieves although we are talking all the time in the chat and oldest messages are disappearing from the basic chat window (and normally when messages disappear, they go into archieves). I don't know what to do because there is nothing that could help me: i have tried to deactivate the chat but archieves doesn't work after that. I haven't code chat but with basic css codes. This is very serious problem for active forum.

I have tried to bring back the backup again like I did for the first time when the chat was even more broken, but I can't do that anymore because it says "You have reached the maximum number of backups. Please try again later.". How "later" is that? Do I really have to wait till next thursday to do this again?

(In the screenshot you can see what archieves look like now - there is nothing at all)

Ams
Forumember

Posts : 54
Reputation : 1
Language : Finnish, english

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In progress Re: Chatbox problems

Post by Justice™ on July 16th 2017, 7:12 pm

Hi,

I've had problems like these with the chatbox a lot in the past. From time to time, messages posted by me or other members were disappearing, the archives were not working etc. The only solution to this(that I could find) was deactivating the chatbox and not using it anymore.

Sadly, the chatbox was very badly coded and the only thing we can do is to hope the technicians will recode it.

If I were you, I would try to use a custom chatbox:http://help.forumotion.com/t152951-forumactif-messenger-instant-message-application-for-forumotion or http://help.forumotion.com/t153182-rchat

About the first one(http://help.forumotion.com/t152951-forumactif-messenger-instant-message-application-for-forumotion):This chat is coded by one of the best coders round here(actually the best lol), Ange Tuteur. The only disadvantage is that this chat is made to be used on the entire forum. Basically it turns every topic in a chat page. If you want to use this chat and you don't like having so many chat rooms, I can help you with that.

About the second one(http://help.forumotion.com/t153182-rchat):This one is created by me and it is slightly different than the first one. It is basically an one-room chat. It doesn't have as much options as the first one, but I'm still working on it's development from time to time.

Whatever you choose to do, good luck. thumright
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Justice™
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In progress Re: Chatbox problems

Post by SLGray on July 16th 2017, 8:20 pm

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules: ESF General Rules


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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SLGray
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In progress Re: Chatbox problems

Post by Ams on July 17th 2017, 11:30 am

Somehow chatbox seems to be normal again and archieves are working for now. Thank you @Wolfuryo for your propositions anyway. Smile

Ams
Forumember

Posts : 54
Reputation : 1
Language : Finnish, english

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In progress Re: Chatbox problems

Post by APE on July 17th 2017, 12:13 pm

Hello @Ams can i consider this topic now solved ?

If yes please post saying so and click on the big solved button on the top of this thread.

Thank you.

APE



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APE
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