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General Error Could not obtain rpg users infos

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General Error Could not obtain rpg users infos

Post by MarcusWikstrand on Tue 24 Oct 2017 - 7:41

My forum is vampire.forumotion.eu

Description: The forum works only partially, some threads are not affected, but some threads only come back with the message
Forum wrote:General Error

Could not obtain rpg users infos

Error Message

There's nothing else wrong that I've noticed, and the only other search result I got from this forum was in the garbage, where more people had the same problem, as I understood it, I was supposed to recreate the topic.

* This happened during normal use of the forum, only reading topics.
* We are using the RPG features, this has not happened before.
* more than one thread is affected, but I cannot find any specific link between them.

Is there anyway to avoid this?


Last edited by MarcusWikstrand on Tue 24 Oct 2017 - 8:54; edited 1 time in total
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Re: General Error Could not obtain rpg users infos

Post by Nefadar on Tue 24 Oct 2017 - 7:47

Hi!
We got the same problem, but all topic affected. So temporarly I need to disabled the rpg module.
My forum: http://xmenreneszansz.hungarianforum.net/
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Checked with users

Post by MarcusWikstrand on Tue 24 Oct 2017 - 7:48

Just checked: It's the same for other users, and for the admin account.
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Re: General Error Could not obtain rpg users infos

Post by skouliki on Tue 24 Oct 2017 - 8:14

hello

we hada maintenance in our Datacenter during this morning, on Tuesday, October 24, 2017
there is no risk of losing content or data on the forums during this maintenance

try again in a few minutes, please
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Re: General Error Could not obtain rpg users infos

Post by Nefadar on Tue 24 Oct 2017 - 8:59

It's fine now, thanks Skouliki!
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Re: General Error Could not obtain rpg users infos

Post by MarcusWikstrand on Tue 24 Oct 2017 - 9:01

Unfortunately, now it seems like we have lost all posts that were made during this time. Although the original error is gone.
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Re: General Error Could not obtain rpg users infos

Post by brandon_g on Tue 24 Oct 2017 - 9:10

@MarcusWikstrand wrote:Unfortunately, now it seems like we have lost all posts that were made during this time. Although the original error is gone.
@MarcusWikstrand wrote:Unfortunately, now it seems like we have lost all posts that were made during this time. Although the original error is gone.

Hello,

We have been told there was no risk at all of data loss. I would like to ask you for a couple things:

1. Your forum url
2. To try re syncing your forum to see if it helps. This can be done by going to ACP (admin panel)-->Configuration--> All the down on the bottom of this page you will see a little box that says 'resynchronize Forum", tick this box and hit save.

-Brandon


Remember to mark your topic when a solution is found.
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Re: General Error Could not obtain rpg users infos

Post by APE on Tue 24 Oct 2017 - 10:51

Just an update:

I have made a only topic in the main News forum.

Hello Please read the following post Smile
It's possible this is related to this: http://help.forumotion.com/t154470-datacenter-maintenance#1059337

So I will lock this thread
Topic locked.

Please read our forum rules: ESF General Rules



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