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members not getting newsletters

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members not getting newsletters

Post by ksl-streams on September 28th 2009, 2:13 am

Hi, first of all sorry if this has been asked but i did look and couldnt see anything.
Im sending weekly new letters and allot of my members are complaining they are not getting them, i have asked then if they choose to have emails from the site/admin when they signed up and they all did. what is going wrong?

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Re: members not getting newsletters

Post by Dark Takua on September 28th 2009, 2:18 am

Maybe changing the e-mail address?

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Re: members not getting newsletters

Post by ksl-streams on September 28th 2009, 2:44 am

a few have tried but still no luck, i also changed it from my personal email to the boards@forumotions option but they still do not get them

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Re: members not getting newsletters

Post by Darren1 on September 28th 2009, 3:01 am



This is a matter of a users' personal profile.
If a user wants the email he/she can change the permissions via:
Profile ( in the navigation bar, can be called User control panel/UCP ) > Preferences > Allow newsletters = Yes.

Wink

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Re: members not getting newsletters

Post by Jophy on September 28th 2009, 3:34 am

also, the newletter feature may take a while before it can send it to anyone

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Re: members not getting newsletters

Post by MrMario on September 28th 2009, 4:32 am

It could be in their spam folder/junk folder or being deleted by their settings of their email.

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Re: members not getting newsletters

Post by ksl-streams on September 28th 2009, 4:51 am

Mr Marios explanation seems like the problem, but as stated before they all have the option selected to get the newsletters and emails

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Re: members not getting newsletters

Post by Darren1 on September 28th 2009, 5:21 am

Are you sending the email to "All members" or one of the other setting's?

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Re: members not getting newsletters

Post by ksl-streams on September 28th 2009, 10:22 am

to all members

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Re: members not getting newsletters

Post by Darren1 on September 28th 2009, 12:02 pm

mwii This problem is always re-occurring, maybe I should bookmark it?

OK, please go to:
Admin panel >> General >> Newsletters/Savebox> do you see the one you recently sent to all members?
If so, under the "groups" row, what does it say?

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Re: members not getting newsletters

Post by Sister Florence on November 20th 2010, 3:00 am

Hi

I am having this problem too. Under the groups heading it shows "All members"

No one is getting the newsletter and I am getting the following message:

"This is the mail system at host s43.dnspro.org.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<Yougotitright@yahoo.com>: delivery temporarily suspended: host
b.mx.mail.yahoo.com[74.6.136.65] refused to talk to me: 421 4.7.0 [TS01]
Messages from 173.192.27.195 temporarily deferred due to user complaints -
4.16.55.1; see http://postmaster.yahoo.com/421-ts01.html

and it continues down a long list.

Any help gratefully appreciated.
Thanks

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Re: members not getting newsletters

Post by Nomee on November 20th 2010, 8:20 am

Yups,

According to what i experince while sending newsletter to my all members, i face this problem too that some of the members could not receive newsletter mail but this problem occurs to only those members who have Yahoo Id & what i observe is that all my members who have their id on hotmail.com or some other domain ( except Yahoo ) they are receiving newsletterat every time.
I don,t know that is there any problem with Yahoo or something else.
But this is what i observed.


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Re: members not getting newsletters

Post by Sister Florence on November 20th 2010, 11:29 am

Yes Yahoo seems to be the main domain that is rejecting the e-mails.

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