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Member log in issues

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Member log in issues

Post by Lady Draconian on August 17th 2010, 6:11 pm

Hello Smile

So, a few of my members are having issues logging into the forum. I've been informed through email and they say the screen comes up with "unable to connect to sever" or something similar. If someone could inform me why this is happening or how to prevent it I'd be hugely grateful!

Love,

Tayla x

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Re: Member log in issues

Post by MrMario on August 17th 2010, 6:18 pm

Sounds more of an issue with their ISP.

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Re: Member log in issues

Post by Lady Draconian on August 17th 2010, 6:51 pm

What would be the best way to solve this?

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Re: Member log in issues

Post by Sanket on August 17th 2010, 7:54 pm

Ask them to use anonymouse.org to access the site.

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Re: Member log in issues

Post by Lady Draconian on August 18th 2010, 3:29 pm

They've tried it and it's still not working.. Sad
I also told my friend she could use the account here to explain the situation better and it even won't let her sign in here. O_O

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Re: Member log in issues

Post by Sanket on August 18th 2010, 10:45 pm

Are you sure she is not playing around with you?

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Re: Member log in issues

Post by Lady Draconian on August 19th 2010, 8:57 pm

100% sure. She's a staff member too.. so we need her.
As I also said in the first post another member is having the same issue, which is unusual.

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Re: Member log in issues

Post by dr.sport on August 19th 2010, 9:18 pm

I rember something like this a while agoe, didn't it have something to do with there internet browser?

Aslo like a "plugin" thing.

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Re: Member log in issues

Post by Lady Draconian on August 20th 2010, 6:20 pm

We've also tried this. Cris uses Firefox, but she also tried using IE but that didn't work either. Sad

Also, there's another problem, now members are being continually signed out of my forum. Then on the WT forum I'm on, that a friend of mine runs it's happening too. Though it seems to only be happening to staff members... which is even more odd.

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Re: Member log in issues

Post by dr.sport on August 20th 2010, 6:55 pm

Hmm, I really don't know what you can do...

If your really desprate to have this problem fixed mabey try changeing the forum version, im not sure it that'll work or not but in some cases on my forum it's worked for me so.

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Re: Member log in issues

Post by Lady Draconian on August 23rd 2010, 3:53 pm

So, I've done as said and still the problem exists.. another staff member mailed me this morning via facebook:

Fani Chn 23 August at 10:56

I can't go on the forum for shit :/ It keeps signing me out. I tried signing in and when I pressed Okay it took me to Home and I wasn't signed in.

:|

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Re: Member log in issues

Post by dr.sport on August 23rd 2010, 4:06 pm

How many people is this happening to again?

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Re: Member log in issues

Post by Lady Draconian on August 23rd 2010, 6:57 pm

4. 2 in the UK, 1 in Romania and then 1 in Norway.

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Re: Member log in issues

Post by dr.sport on August 23rd 2010, 7:36 pm

Mabey clearing there cache, if that doesn't work then I don't think can come up with anything else.:/

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