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Banned

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Banned

Post by Caseybauer on August 21st 2010, 12:28 pm

Hi there,

I have a forum and my co admin has been told that her ip address is banned. This happened a few days ago but then she got on and we found out this had happened to another member too.

Now she tried to get on this morning and it is saying that her ip address address is the same as another that was banned so she can't get on, any help???

Also if this keeps happening to our members then they will be thinking that they too are banned and we will lose people.

Any advice be greatly received.

Thanks Casey bauer
Admin spiritualhorizons

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Re: Banned

Post by Jophy on August 21st 2010, 12:35 pm

Have you tried un-banning them?
Or to know if someone is doing this/ip banning some members, please take a look at:
Admin panel > general > security > moderation
Check the actions of your mods and admins to see who's banning the members.

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Re: Banned

Post by Caseybauer on August 21st 2010, 12:41 pm

That's the weird thing, there is only myself and my co admin (who has been banned) who have mod controls. I have been backstage and nothing unusual, infect it is all fine and my co admins details are all good, no sign of any banning or anything so I am confused.

Could someone else ban outside of the forum? It is very strange.

Thanks for your response zoids25

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Re: Banned

Post by blindbat1457 on August 21st 2010, 12:57 pm

No you can't ban outside of admin.

Just have you friend reset their router and get an new IP.

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Re: Banned

Post by LostLegend on August 21st 2010, 3:20 pm

Is their net provider by any chance Virgin Media?

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