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cant view acp

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cant view acp

Post by iamawsometv on October 3rd 2010, 3:42 am

Hello, i'm the owner of Forumansion and when i go to the administration link for the forum it redirects me. How can this be resolved.

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Re: cant view acp

Post by pompeyrayuk on October 3rd 2010, 4:31 am

When I try to access my admin control panel at www.pomppoker.com it wont load up.
I get no errors etc

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Re: cant view acp

Post by Codyy on October 3rd 2010, 7:59 am

Austin, your issue can be solved by going to the utilities and backing the forum up to an earlier date.

I had the same issue, and this solved it.

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Re: cant view acp

Post by pompeyrayuk on October 5th 2010, 9:56 am

Still cannot access admin cp

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Re: cant view acp

Post by Darren1 on October 5th 2010, 11:49 am

The utilities will not help in this issue Cody Wink

Pomper, please clear the cache & cookies of your browser.

if you still cannot access the admin panel, try accessing via http://anonymouse.org/

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Re: cant view acp

Post by pompeyrayuk on October 5th 2010, 9:46 pm

@Darren1 wrote:The utilities will not help in this issue Cody Wink

Pomper, please clear the cache & cookies of your browser.

if you still cannot access the admin panel, try accessing via http://anonymouse.org/

Thanks Darren
clearing the cache and cookies made no difference, I also tried different browsers with same results.
I could however access via http://anonymouse.org. Why is this? Will I have to do this everytime now?

Thanks once again

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Re: cant view acp

Post by pompeyrayuk on October 7th 2010, 12:10 pm

Could really do with some help with this as when I access admin cp via anonymouse I cannot use any of the utilities in the html editor for newsletters
ie change font make bold etc etc

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Re: cant view acp

Post by Darren1 on October 8th 2010, 2:47 am

Unfortunately, the issue is well known, but, the fix is still being looked into, the techs can't seem to recreate the bug.

I would suggest to try another browser if some of the BBCode buttons aren't working

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Re: cant view acp

Post by pompeyrayuk on October 9th 2010, 1:57 am

@Darren1 wrote:Unfortunately, the issue is well known, but, the fix is still being looked into, the techs can't seem to recreate the bug.

I would suggest to try another browser if some of the BBCode buttons aren't working

Tried other browsers with same result. Its never happened before.

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Re: cant view acp

Post by pompeyrayuk on October 9th 2010, 7:26 pm

Sorry to keep posting about this but it is causing me all sorts of problems.

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Re: cant view acp

Post by dawn-berlitz on October 12th 2010, 3:47 am

powperyuk are yoy sure you have the correct secruites installed and are up to date and your cookies must no expire for awhile and also are you sure you didnt catch the redirect virus

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Re: cant view acp

Post by pompeyrayuk on October 12th 2010, 4:51 pm

@dawn-berlitz wrote:powperyuk are yoy sure you have the correct secruites installed and are up to date and your cookies must no expire for awhile and also are you sure you didnt catch the redirect virus

Ive had my forum over 3 years and never had an issue before. Whats the redirect virus?

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Re: cant view acp

Post by dawn-berlitz on October 13th 2010, 1:38 am

a redirect virus is a type of virus that wont let you into security sites at times and sometimes will redirect you to a fake page that contains another virus or shows a fake page and sometimes it can be a software glitch int he systemnm you can use forum tools to restore to an earllier date from when the problem started

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Re: cant view acp

Post by pompeyrayuk on October 18th 2010, 7:39 am

Just a BUMP as I still have not resolved this.

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Re: cant view acp

Post by Darren1 on October 18th 2010, 8:36 am

Are you able to access the admin panel via http://anonymouse.org ?
Or without any proxy?

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Re: cant view acp

Post by pompeyrayuk on October 19th 2010, 3:46 pm

I can via anonymouse yes and safari browser but using either I lose functionality ie WYSIWG and html editor

@Darren1 wrote:Are you able to access the admin panel via http://anonymouse.org ?
Or without any proxy?

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Re: cant view acp

Post by Darren1 on October 20th 2010, 2:24 am

Firefox & IE7+ are the only browsers with support of WYSIWYG, no other browsers can read that kind of BBCode Wink

Because it's an intermittent issue with certain users, the techs have troubles finding & isolating the issue, which we, the users, cannot assist with.
You will have to use anonymouse.org or saffari until the issue is resolved for you.

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Re: cant view acp

Post by pompeyrayuk on November 4th 2010, 6:50 pm

Any other suggestions as I cannot be doing with using anonymouse everyday and my members are not getting updates news etc etc they are used too

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Re: cant view acp

Post by pompeyrayuk on November 6th 2010, 5:43 pm

Have no idea how when or why but fingers crossed things seem back to normal.

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Re: cant view acp

Post by aowlthd on November 12th 2010, 3:30 am

Lucky for you my friend. I have had this issue for nearly 4 months and have posted several times about it. I have had NO luck getting in, and no "cure" for the problem or even a response from a tech at Forumotion.

If the techs want to look at this without it being "intermittent", then they should look at my problem. It is NOT intermittent.

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