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Cant log in

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Cant log in

Post by Seattle Rain on November 4th 2010, 11:20 pm

I had to change my fourm address to try and stop someone from logging in with Diff names....Now i cant log in as admin and neither can my members Sad Plz help me resolve this issue.....I run a online Hockey League and everyone is depending on this to be up and running PLZ HELP Thank you so much!!!

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Re: Cant log in

Post by MrMario on November 5th 2010, 12:58 am

What do you mean no one can login. What happens?

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http://test.com

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Can;t Log in

Post by Seattle Rain on November 5th 2010, 1:30 am

it just says everyones username is invalid Im admin and does the same to me I changed the address from this www.slapshotz.ingoo.com to this http://slapshotz.inmyclan.com/ now nobody can log in Sad

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Re: Cant log in

Post by Seattle Rain on November 5th 2010, 2:04 am

and i get this when i try and retrive my PW
The security 'Disallow admin to send new password' is active in Admin Panel > General Admin > Security

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Re: Cant log in

Post by Seattle Rain on November 5th 2010, 2:08 am

WAIT you know what...I switched enternet providers today and got a new IP address would that matter? and if so how can i get back in .,...a member was able to get in w/his user name too BTW so I need me to be able to get in

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Re: Cant log in

Post by Darren1 on November 5th 2010, 2:49 am

Hi,

Your connection & provider shouldn't affect this, it's a general error on your forum, it seems that you need to update your members' passwords for them/

First: Update your password via http://help.forumotion.com/connection-problems-f42/reminder-for-founders-who-lost-their-passwords-t42284.htm
Then send out a newsletter to your members and inform them to update their password via the "I forgot my password" link on the login page.

Let us know if that does or doesn't work Wink

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