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My user can't log in!

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My user can't log in!

Post by ktelyn on November 22nd 2010, 11:40 pm

Hello! I own a forum and I have users sign up for it, etc etc.

But one of my users told me that whenever she tried to log in she would get an error that said there was no existing account or that it wasn't activated.

The way my forum is set up is that there is no need for approval before a user can become active, post, etc. Is there any way I can fix this issue?

Also, if staff needs the name it's the newest registered user, LizzieBorden.

My forum: http://imvufilesales.forums.fm/forum.htm

ktelyn
Forumember

Female Posts : 43
Reputation : 4
Language : English
Location : Ocala

http://www.gasrforum.com

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Re: My user can't log in!

Post by Tilum on November 22nd 2010, 11:55 pm

How long has she been registered?

~ Tilum

Tilum
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Re: My user can't log in!

Post by kirk on November 23rd 2010, 12:28 am

tell her to check in her spam messages in her email she created the account with.
Some times the activation link go there as spam.. or try looking in your active and non active members list and see if you have her.

kirk
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Re: My user can't log in!

Post by ktelyn on November 23rd 2010, 12:42 am

She signed up on 2010-11-22, and she's not in the "inactive" criteria of my forum.

I'll tell her to check her spam mail and will post results later.

ktelyn
Forumember

Female Posts : 43
Reputation : 4
Language : English
Location : Ocala

http://www.gasrforum.com

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Re: My user can't log in!

Post by kirk on November 23rd 2010, 12:46 am

look in the active mebers list as well.

kirk
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Re: My user can't log in!

Post by ktelyn on November 23rd 2010, 1:06 am

LizzieBorden Active - Yes

But it says she has never logged on; but it's because she cannot log on at all.

ktelyn
Forumember

Female Posts : 43
Reputation : 4
Language : English
Location : Ocala

http://www.gasrforum.com

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Re: My user can't log in!

Post by Agent24 on November 23rd 2010, 2:32 am

Try changing her pass in the acp.

Agent24
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Re: My user can't log in!

Post by ktelyn on November 23rd 2010, 2:38 am

I have, and she tried to log in with it but it's still not working.

Email address is correct, as is the password because she sent me a screenshot of what she has been entering.

ktelyn
Forumember

Female Posts : 43
Reputation : 4
Language : English
Location : Ocala

http://www.gasrforum.com

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Re: My user can't log in!

Post by Sanket on November 23rd 2010, 3:19 pm

Did you try logging in with her account & see what happened??


By the way since you are from Ocala, are you a gator? Smile

Sanket
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Re: My user can't log in!

Post by ktelyn on November 23rd 2010, 10:55 pm

Update: She sent me a message via email saying that it still didn't work for her.

I've logged into her account and it works fine, I have no clue what the problem is. She said this has happened to her on other forumotion forums as well >.<

And I have no preference to football, haha sorrryy. I like whoever wins Laughing

ktelyn
Forumember

Female Posts : 43
Reputation : 4
Language : English
Location : Ocala

http://www.gasrforum.com

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Re: My user can't log in!

Post by Tilum on November 23rd 2010, 10:57 pm

Ask here to clear her cache.

~ Tilum

Tilum
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Re: My user can't log in!

Post by Sanket on November 24th 2010, 8:47 am

Ask her to try another browser as well. Looks like she is having problems, no one else does.

Sanket
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Location : Mumbai

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