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new members

Post by boywonder on January 27th 2011, 11:24 pm

another new problem yet again

new members who just join try to log into site for first time cant get in says wrong username or password

just tested this myself
tried a new username and password
went through the procedure and i cannot log in as a new member and the site does not show a new member has joined but i get the email saying a new member has joined?

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Re: new members

Post by boywonder on January 27th 2011, 11:37 pm

found problem

under their profile

it has went to not active for some reason?
yet there made active by themselfs usually through email?

but when in admin section you cannot look up there username untill acive
i can only get to there profile by way link in email that new user has joined


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Re: new members

Post by SLGray on January 27th 2011, 11:55 pm

Look at the inactive section in the administration panel.

ACP/Users&Groups/Users/Inactive Members

That is where there account would be.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Re: new members

Post by Kalliopi on January 27th 2011, 11:59 pm

Yes, do as slg says and you need to check it regularly, however it's not a problem according to Forumotion. Rolling Eyes

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Re: new members

Post by Jophy on January 28th 2011, 1:43 am

@boywonder wrote:another new problem yet again

new members who just join try to log into site for first time cant get in says wrong username or password

just tested this myself
tried a new username and password
went through the procedure and i cannot log in as a new member and the site does not show a new member has joined but i get the email saying a new member has joined?

@boywonder wrote:found problem

under their profile

it has went to not active for some reason?
yet there made active by themselfs usually through email?

but when in admin section you cannot look up there username untill acive
i can only get to there profile by way link in email that new user has joined

May I remind you that double/triple posting isn't tolerated unless separated by 24 hours (Use the edit button) Wink

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Re: new members

Post by kirk on January 28th 2011, 4:35 am

It's most likely that the activation link is going to the members spam folder in their email account or they are not using their real email address.Oh or any address they have access to?

So it's up to Admin whether they want to activate someone or not.. but be sure to always tell members to check their spam folder if it dose not go to their main folder.

@kalliopi no it's not a forumotion problem.. this is why forumotion has these option in place. if an admin opts to have all members activate their selfs through email activation. then it most likely means they opt for this to be sure all members are coming from a real email that is their own.

And it will always go to either the main mail folder or spam folder as long as the member registered right and dint make a mistake on a email address.
But if a admin don't really care then they can just do the auto activation. or they have the option to always activate everyone there selfs as well.

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Re: new members

Post by Kalliopi on January 29th 2011, 12:24 am

Kirk, sorry I didn't mean to be disrespectful and I know fine well that on all forums there is a certain percentage of members who do not get the activation e-mail, the number one reason is that their e-mail provider has binned it and the second most common reason is that the new member has made a typo when adding inserting e-mail addy. However with, I won't say Forumotion, my forum anyway,Rolling Eyes there seems to be a very high percentage of users that do not get the activation e-mail. At a guess, I would say at least one third, it just seems strange and it's a nuisance. Smile

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