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Need some urgent help

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Need some urgent help

Post by brandon_g on February 6th 2011, 4:46 am

Okay so i created a group for banned members only... The problem is everytime some one registers to my forum it comes up banned I have to go into the admin panel to fix it... If this keeps up I'm afraid my users will get mad. any help would be grantely thanked this is my forum: broadcasting duo

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Re: Need some urgent help

Post by Harperboy326 on February 6th 2011, 4:54 am

Sounds like you need to turn off auto subscribe thumright

Acp // Users & Groups // Groups // Group Administration // Banned Members // Groups auto-Subscribe: No

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Re: Need some urgent help

Post by brandon_g on February 6th 2011, 1:47 pm

It says auto subscribe is off Its on no. So vit cant be this. But thanks for the reply


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Re: Need some urgent help

Post by brandon_g on February 7th 2011, 3:24 pm

BUMP


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Re: Need some urgent help

Post by kirk on February 7th 2011, 6:53 pm

i don't understand what your doing.
you created a group called banned member's and put banned members in there.
So you should not have members coming up as being banned or in the group if they are banned?

please explain more.
Thank you

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Re: Need some urgent help

Post by brandon_g on February 7th 2011, 11:26 pm

When a new member registers it comes up banned and I didn't put them in the banned section.... and auto subscribe is off


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Re: Need some urgent help

Post by musket on February 8th 2011, 12:23 am

It could be because the IP number or the E-mail address of the new member has been previously banned Smile

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Re: Need some urgent help

Post by brandon_g on February 8th 2011, 1:48 am

Nope this member Is freshly new I know because i
know him....


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Re: Need some urgent help

Post by kirk on February 8th 2011, 4:15 am

check your inactive members list and see if he is in there.
If not you can always register him and activate him,

The only way i know for this to come up is if the user name,email or ip is banned. so you should check you ban control list and make sure he is not in there.

Other then that since it has only happened to him then just activate him your self, if you need to create him a temp pass then tell him he can changed it to what he wants once he logs in Smile


Last edited by kirk on February 8th 2011, 4:42 am; edited 1 time in total

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Re: Need some urgent help

Post by brandon_g on February 8th 2011, 4:40 am

Well hes the only 1 thats registered since i created The banned members group... and i never banned him. I told him to register as a matter of fact.


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Re: Need some urgent help

Post by kirk on February 8th 2011, 4:48 am

Well this is kind of hard to go with because what your saying dose not make scene.. in the scene that it's not possibility so you have to be doing something wrong.

And why are all your members banned accept one person ????

what ever the case.


Go to admin panel>user and groups>find the user>click on his name.

scroll all the way to the bottom of his profile and make sure he is not banned.

Other then that all i can suggest is that you pm a global moderator and ask if you can set up a temp admin account for them to go in and see what the problem is and what you may be doing wrong. We do not normally do this nor do we want to ask to do this.. but under these circumstances i see no other way.. i do not feel this is something to request a tech for and is most likely just something minor you may be doing wrong or have set.

Or give me all the screen shots of everything you can,

or delete his account, then register him your self,activate him your self and send him the pass you created and tell him he can change it to what ever he wants once he is logged in.

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Re: Need some urgent help

Post by brandon_g on February 8th 2011, 5:13 am

i shall wait to see i any other users experience this first.


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