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Personalised domain issue - Forumotion redirecting.

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Personalised domain issue - Forumotion redirecting.

Post by dave-r on April 1st 2011, 7:52 pm

This has been working for us up until today. Something at Forumotion has changed.

We have an external domain (built4track.co.uk). Our forum address is www.built4track.co.uk.

Today we've noticed that Forumotion redirects www.built4track.co.uk back to just built4track.co.uk. However on my server I'm redirecting built4track.co.uk back to www.built4track.co.uk. So there's now a redirect loop.

I've put a workaround in place for the time being to stop this so our forum is usable.

But what has changed at Forumotion and can this be fixed ASAP?

In case this gets asked:

www.built4track.co.uk is a CNAME of built4track.forumotion.co.uk

Under General > Forum Address, the "Personalized domain name" was entered as "www.built4track.co.uk" (although it only shows "http:// built4track.co.uk").

As I mentioned, we did this ages ago and it has worked fine. Until today.

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Re: Personalised domain issue - Forumotion redirecting.

Post by leelaw56 on April 1st 2011, 9:31 pm

This has happened to my forum too (thanks for your help with the workaround Dave as at least my members can get back on) - something has gone astray somewhere as my forum www.shihtzuwhispers.org.uk has worked fine for 2-3 years with this address

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Re: Personalised domain issue - Forumotion redirecting.

Post by ribena_wrath on April 4th 2011, 4:05 am

I'd like to bring bump this thread, because it's a problem that has just arisen for me too. It would seem that forumotion has a problem which has arisen very recently with re-directing loops.

As far as I know, my problem started on April 1st, and your post is April 1st...so what happened April 1st?!

So what is your workaround? If the workaround works for now I'd be happy to try it.

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Re: Personalised domain issue - Forumotion redirecting.

Post by dave-r on April 4th 2011, 2:52 pm

Yeah, I'll bump this back.

No response from Forumotion yet. I assume Typlo is the only person who can look in to this and sort it and there's no one else technical?

Since I've reported this there has been a steady trickle of other users with exactly the same problem.

ribena_wrath, the only "workaround" is to turn off your personalised domain for your forum. Then at the domain provider set your domain to redirect to your Forumotion sub-domain.

For example your personalised domain is foo.com and your forumotion sub-domain is foo.forumotion.co.uk. Set foo.com to redirect to foo.forumotion.co.uk

So it's not a great workaround but at least your users will still be able to access your forum.

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Re: Personalised domain issue - Forumotion redirecting.

Post by dave-r on April 4th 2011, 5:47 pm

I've posted more technical details in another thread of another user who has the same problem:

http://help.forumotion.com/t88193-domain-not-working#568081

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Re: Personalised domain issue - Forumotion redirecting.

Post by leelaw56 on April 4th 2011, 11:00 pm

So still no solution to this problem?? Something obviously happened on April 1st - that is the day it happened to me too!

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Re: Personalised domain issue - Forumotion redirecting.

Post by Sanket on April 5th 2011, 5:06 am

Guys, i have reported the issue to Typlo. Lets wait to hear from him.

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Re: Personalised domain issue - Forumotion redirecting.

Post by Manollo on April 5th 2011, 6:56 pm

Sanket,

Let us know as soon as you have some information about.
Here in Brazil we are experiencing the same problem.

Thank you!

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Re: Personalised domain issue - Forumotion redirecting.

Post by jrlop99 on April 10th 2011, 3:03 am

Same Problem with me i msged him 2 days ago and no response '


My forum works though www.raresniping.com but straightly redricts to
www.raresniping.4rumer.com

so i am believing this is a forumotion bug or problem

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Re: Personalised domain issue - Forumotion redirecting.

Post by Jophy on April 10th 2011, 7:19 am

I will try to bring this up to the notice of Typlo. Please wait 'til Monday.

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Re: Personalised domain issue - Forumotion redirecting.

Post by ribena_wrath on April 10th 2011, 4:17 pm

Well something must have changed, because my forum is working now!

Very Happy

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Re: Personalised domain issue - Forumotion redirecting.

Post by Base on April 10th 2011, 4:23 pm

Hello everyone, it appears that the problem has been resolved. Is anyone experiencing any more problems?

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Re: Personalised domain issue - Forumotion redirecting.

Post by ribena_wrath on April 12th 2011, 3:43 pm

Well I gave it a trial period, and everything has been working perfectly now. No complaints from members yet.

So what was the problem then?

Thanks too whoever fixed it, I'm sure everyone who hasn't replied is really grateful Smile

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Re: Personalised domain issue - Forumotion redirecting.

Post by MrMario on April 12th 2011, 4:43 pm

There was an issue on Forumotion's side and they fixed it.

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Re: Personalised domain issue - Forumotion redirecting.

Post by leelaw56 on April 12th 2011, 11:10 pm

Glad to know it has been solved - my forum is working fine too Very Happy Thanks :wouhou:

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Re: Personalised domain issue - Forumotion redirecting.

Post by Jophy on April 13th 2011, 4:06 am

Is it sorted for others too?

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