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lost members

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lost members

Post by phazelwood on April 8th 2011, 9:12 pm

one of my admins decided to delete members with no post i can see in the admin pannel all the people he has deleted but i need to roll back to a earlier date to bring them back i try to log in to uttilerties but keeps saying my password is not right im now pulling my hair out can anyone help me[b]

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Re: lost members

Post by Clarke on April 9th 2011, 1:39 am

Your utility username is your email you first signed up with for the forum, and I believe the password is your current founder password.

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Re: lost members

Post by phazelwood on April 9th 2011, 6:28 am

how do i get hold of some one from admin tried every password i know and use and still nothing is there someone i can contact for help

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Re: lost members

Post by Jophy on April 9th 2011, 6:57 am

Hi,

If you have lost your founder password, please read this:
http://help.forumotion.com/t42284-reminder-for-founders-who-lost-their-passwords
(Please don't contact 3 persons, PM MrMario only)

Then once you retrieved your password, you can read through this guide to perform a back up for your forum:
http://help.forumotion.com/t64905-how-does-a-backup-work

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Re: lost members

Post by Base on April 9th 2011, 10:36 am

@Clarke wrote:Your utility username is your email you first signed up with for the forum, and I believe the password is your current founder password.

It's actually the founder password that was used in order to create the forum, not the current one. Wink

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Re: lost members

Post by phazelwood on April 9th 2011, 9:49 pm

thats good if you can remember it i aint got a clues so here i am 300 members deleted by another admin by mistake and no one can give me any help or try and tell me how i can request it[b]

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Re: lost members

Post by Jophy on April 10th 2011, 7:11 am

What help are you requesting? Have you lost your founder password? Please read this as I'd mentioned above:
http://help.forumotion.com/t42284-reminder-for-founders-who-lost-their-passwords

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