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Password Reset Problems

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Password Reset Problems

Post by rickirl on June 9th 2011, 11:16 pm

Hi,

Some of my users seem to be having a problem with the reset password function on the site.

It seems that when they use the link saying 'I forgot password' or whatever it says, they do not receive an email.?

Anyone have any idea what the problem may be.?

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Re: Password Reset Problems

Post by SLGray on June 10th 2011, 12:09 am

Have they check to see if the emails are going to their trash folders?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Re: Password Reset Problems

Post by Kalliopi on June 10th 2011, 11:19 pm

If they have forgotten their password then have they also forgotten which e-mail addy they joined with? Is their email on the forum a current one?
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Re: Password Reset Problems

Post by Mike on June 11th 2011, 12:08 am

You have to have a way for them to have a secure way to do it, for example you need to have them confirm that they are who they say they are so it doesnt get hacked.
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