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Probem registering

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In progress Probem registering

Post by itoh on June 9th 2011, 11:20 pm

Someone tried to register for my Forum but they believe they put in their email address incorrectly because they never received a verifying email.
They tried to register again but were told

"Sorry, but this username has already been taken."

They then tried to Register with another user name, but were told:

"Sorry, but that e-mail address is already registered to a user.
The confirmation code you entered is incorrect"

This time they put in their correct email address. But as I said, they never received a verification email. I looked in Admin for their name, but it is not there.

Is there anything else I can do? I don't want to tell them to open a new email account.

itoh
Forumember

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In progress Re: Probem registering

Post by SLGray on June 10th 2011, 12:08 am

Did they check to see if the email was in their trash folder?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
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In progress Re: Probem registering

Post by itoh on June 10th 2011, 12:54 am

slg wrote:Did they check to see if the email was in their trash folder?

Yes.

Wonder why they would keep getting responses that either their 'name' or 'email' was already used, when I do not see in my Admin / groups, members, etc.

itoh
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In progress Re: Probem registering

Post by SLGray on June 10th 2011, 3:03 am

Check the inactive members in your administration panel.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
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In progress Re: Probem registering

Post by Sanket on June 10th 2011, 6:53 am

Users & groups>Inactive Users.

Sanket
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