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Member hacked my account again and never logged out

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Solved Member hacked my account again and never logged out

Post by ginger on June 13th 2011, 10:44 am

I'm going to need the password reset, the person that hacked my account never logged off of it, and I doubt she ever does is there anything I can do to log her off of it? Please help I'm desperate! I was on it today and changed the password and the email and she went and changed i back.
http://www.myroleplayhaven.com/

ginger
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http://rollplayhaven.forumotion.com

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Solved Re: Member hacked my account again and never logged out

Post by Jophy on June 13th 2011, 11:18 am

Hello,

Have you tried logging with the password I sent you via e-mail and can you still log in? Can you please tell what info did he changed? (E-mail, password etc.)




Jophy
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Solved Re: Member hacked my account again and never logged out

Post by ginger on June 13th 2011, 11:20 am

I was in with the password you sent me and she was apparently still logged in. She changed it all back to what she had it at before.

ginger
Forumember

Female Posts : 180
Reputation : 4
Language : English
Location : North Carolina

http://rollplayhaven.forumotion.com

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Solved Re: Member hacked my account again and never logged out

Post by Jophy on June 13th 2011, 11:25 am

So what you're saying is you're both logged in to the founder's account right now? Or he's the one who has access for now and you lost access since he changed the password? Have you tried tracing his IP address through his posts/ACP? and ban that IP address?

Jophy
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Solved Re: Member hacked my account again and never logged out

Post by ginger on June 13th 2011, 11:32 am

We were on it at the same time, but she got off, I'm guessing for the night, not too long ago and must have changed it back before hand. I believe she logged off because when I went to make additional adjustments on the admin panel I was logged off the account and couldn't get back on.

ginger
Forumember

Female Posts : 180
Reputation : 4
Language : English
Location : North Carolina

http://rollplayhaven.forumotion.com

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Solved Re: Member hacked my account again and never logged out

Post by Jophy on June 13th 2011, 12:54 pm

The original e-mail wasn't changed, I'm going to send you a new password, make sure you change it after you get access to your admin panel.

Also, make sure that you have this settings for the admin panel:
Admin Panel > General > Security > Confirm password to administration access : Yes
This will let a person log in again with the correct information before he can get access to the admin panel.

Jophy
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Solved Re: Member hacked my account again and never logged out

Post by ginger on June 13th 2011, 5:27 pm

Thank you so much Joph! You rock! Very Happy
and I'm sorry for having to bother you twice for, basically, the same issue... Embarassed

ginger
Forumember

Female Posts : 180
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Language : English
Location : North Carolina

http://rollplayhaven.forumotion.com

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Solved Re: Member hacked my account again and never logged out

Post by Base on June 13th 2011, 5:39 pm

Solved => Locked

Base
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