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Help Please!!! Registered members "do not exist"

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In progress Help Please!!! Registered members "do not exist"

Post by Morana on June 16th 2011, 1:43 am

Hello,

I started this forum for my gaming alliance and there are some issues. First, some people are having a hard time logging in. I have it set to "auto-activation" and even though they are on the members list/page it says they don't exist when logging in. Also, I cannot add them to the various groups created because they "don't exist" even though, again, they are on the members list/page. I have had them clear their cache (chrome, mozilla & IE) to no avail. Why is this? How can they be in the members yet not exist?

Thanks for your time

Morana
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In progress Re: Help Please!!! Registered members "do not exist"

Post by SLGray on June 16th 2011, 1:45 am

Check to see if they are active or inactive in your administration panel.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Yup

Post by Morana on June 16th 2011, 2:42 am

All are active. Have refreshed. Have even rebooted. Still no luck :/

Morana
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In progress Re: Help Please!!! Registered members "do not exist"

Post by Jophy on June 16th 2011, 8:42 am

Hello,

Are you sure that they have registered successfully?

Also Please check this settings carefully:
Admin Panel > Users & Groups > User Options > 'New accounts Activation' : Set it to 'Automatic Activation' > Save

Check for inactive members too:
Admin Panel > Users & Groups > Inactive users > Look for inactive users there and activate their account

Also, try a few of this links:

How to unlock your forum:
http://help.forumotion.com/t35100-how-to-unlock-your-forum

Resynchronize your forum:
http://help.forumotion.com/t50777-resynchronizing-your-forum

If that doesn't solve your problem, can we have your forum link?

Jophy
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In progress Re: Help Please!!! Registered members "do not exist"

Post by Morana on June 19th 2011, 3:00 am

Allow new members: yes
Auto-activation: yes
Inactives: none
Resynced: yes

Results: members in member list but still "do not exist" when I try and add to groups

alliancehome.forumotion.com

Morana
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In progress Re: Help Please!!! Registered members "do not exist"

Post by Jophy on June 19th 2011, 7:42 am

I am able to register with the account I created 'test', I have to say that those guests are not registering properly.

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In progress Re: Help Please!!! Registered members "do not exist"

Post by Morana on June 19th 2011, 8:59 am

Ummm okay. What are they doing wrong and how do I/they fix it?

Morana
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In progress Re: Help Please!!! Registered members "do not exist"

Post by LGforum on June 19th 2011, 3:49 pm

Are you sure your typing in the exact username whenv trying to add it to a group?

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In progress Re: Help Please!!! Registered members "do not exist"

Post by Morana on June 19th 2011, 6:54 pm

Yup, but for some reason they are coming in as guests... I have set everything to members only and only certain groups can see what pertains to them though. I thought that made it so you can't get in and post if not logged in.

Morana
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In progress Re: Help Please!!! Registered members "do not exist"

Post by Jophy on June 20th 2011, 2:51 am

Make them sure that they are filling in the correct information on the registration page.

Jophy
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