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Credits Problem

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Solved Credits Problem

Post by MrElie on June 26th 2011, 12:56 pm

Hey guys,

first good job on the forums i love forumotion Very Happy

i just have a small problem .. the other day i bought 2000 credit through paypal .. first time i tried to buy i cancelled it by mistake .. but i bought it again ( which i have the reciept for ) and i had 2000 credits ...

after that i bought a personalised address for 1600 Very Happy

the problem is the system kinda mixed up the stuff, and the 2000 credits that i bought were cancelled and i bought the address but he show me then that i have -1600 credits (MINUS)

so i didnt knew why !

i re-bought right now 950 credits so instead of having them it shows me -650 credits Very Happy

so please could you fix that .. u owe me 400 + 650 = 1350 credits

have a good day guys
take care

Elie Meouchy
www.knights-forum.com

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Solved Re: Credits Problem

Post by MrMario on June 26th 2011, 5:31 pm

That is because you clicked the buy domain button twice.

I'll forward this and hopefully it will be fixed.

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Solved Re: Credits Problem

Post by MrElie on June 27th 2011, 5:26 pm

any updates ?

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Solved Re: Credits Problem

Post by !_NICK_! on June 28th 2011, 12:07 pm

They'll let you know. Wink

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Solved Re: Credits Problem

Post by MrElie on July 1st 2011, 12:18 pm

guys comeon does it need this much time just to correct this ?

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Solved Re: Credits Problem

Post by MrMario on July 1st 2011, 1:51 pm

The guy who's in charge is on holitday and should be back online today or Monday.

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Solved Re: Credits Problem

Post by MrElie on July 10th 2011, 10:40 pm

hey bro ,

its been around 10 days and no one has replied to me :S

how long should i wait ?

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Solved Re: Credits Problem

Post by The Godfather on July 11th 2011, 4:39 pm

@MrElie wrote:...

the problem is the system kinda mixed up the stuff, and the 2000 credits that i bought were cancelled and i bought the address but he show me then that i have -1600 credits (MINUS)

so i didnt knew why !

the cancellation of the transaction from paypal means that paypal has detected a fraudulent transaction and have canceled it. that's why you have noted that the transaction was canceled by paypal.
we can not do anything because we can not provide you with credits that have been purchased by illegal or invalid paypal account.

if you have a claim, please bring your transaction ID and send all evidence to paypal directly and ask them for more information.

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Solved Re: Credits Problem

Post by MrElie on July 11th 2011, 9:02 pm

dude, are you for real ?

i pay with paypal every single day .. im very active and i would definetly not appreciate u calling my paypal as a fraud Very Happy

i bought the credits paypal took the money from my account then it says on ur website thatn the transaction was cancelled or whatever that was ...

so i bought it again and second time it worked ..

PS: if my account was fraudulent i have recently bought over 2000 credits WAITING for you to give me back the ones that ur system took ..

please be advised that i take these stuff very seriously so u better check well what u accuse people about coz its not very nice of u Very Happy

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Solved Re: Credits Problem

Post by Sanket on July 12th 2011, 6:11 am

Solved?

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Solved Re: Credits Problem

Post by MrElie on July 15th 2011, 8:40 am

You have currently 0 credits.

not yet man

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Solved Re: Credits Problem

Post by Sanket on July 15th 2011, 1:52 pm

Okay, the Godfather has already said what he thinks of the issue. Its a problem on your end, which you need to sort.

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Solved Re: Credits Problem

Post by The Godfather on July 15th 2011, 3:43 pm

@MrElie wrote:dude, are you for real ?

i pay with paypal every single day .. im very active and i would definetly not appreciate u calling my paypal as a fraud Very Happy

i bought the credits paypal took the money from my account then it says on ur website thatn the transaction was cancelled or whatever that was ...

so i bought it again and second time it worked ..

PS: if my account was fraudulent i have recently bought over 2000 credits WAITING for you to give me back the ones that ur system took ..

please be advised that i take these stuff very seriously so u better check well what u accuse people about coz its not very nice of u Very Happy

I only give you the information we receive from paypal. It's not us but paypal aside the transaction. So for more information, please have the ID of the transaction and contact paypal to find out why they canceled it because only paypal can give you the reason Wink

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Solved Re: Credits Problem

Post by -CoDModz2953- on July 16th 2011, 1:08 pm

it says that for me please help

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