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My members are having problems joining..

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My members are having problems joining..

Post by Jakethefalcon on July 2nd 2011, 5:57 am

Two of my members are having problems joining. One of them never got the confirmation e-mail. The other joined, but doesn't show up in the memberlist and when she tries to re-register it says the name is taken. Our grand opening will probably be tomorrow, so I want to eliminate these joining problems before then. Thank you, I hope you can help.. :/

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Re: My members are having problems joining..

Post by Rok on July 2nd 2011, 6:08 am

What's the link to the forum? I'll try joining and see what it does to me.

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Re: My members are having problems joining..

Post by Jakethefalcon on July 2nd 2011, 6:11 am

@Rok wrote:What's the link to the forum? I'll try joining and see what it does to me.
http://zone91.forumotion.com/
There is the link to my forum..
Thank you for helping!

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Re: My members are having problems joining..

Post by Rok on July 2nd 2011, 6:23 am

I just registered, activated my account via email, and logged in. Nothing went wrong for me.

Make sure your members activate their account by clicking the activation link in the email that's sent to them.

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Re: My members are having problems joining..

Post by Jakethefalcon on July 2nd 2011, 6:36 am

@Rok wrote:I just registered, activated my account via email, and logged in. Nothing went wrong for me.

Make sure your members activate their account by clicking the activation link in the email that's sent to them.
Okay, I will. Thank you! There is one more problem, though. The person who didn't receive the e-mail....

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Re: My members are having problems joining..

Post by Rok on July 2nd 2011, 6:42 am

No problem!
Tell that member to check in his/her Spam folder. Usually, if the person is using an email service like Hotmail or AOL, some emails get sent to the Spam folder.

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Re: My members are having problems joining..

Post by Jakethefalcon on July 2nd 2011, 7:02 am

@Rok wrote:No problem!
Tell that member to check in his/her Spam folder. Usually, if the person is using an email service like Hotmail or AOL, some emails get sent to the Spam folder.
:/
He told me that he checked his spam folder. Is there any way to resend the activation code?

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Re: My members are having problems joining..

Post by SLGray on July 2nd 2011, 7:06 am

Check in your administration panel under inactive users and see if those two accounts are there and active them.

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Re: My members are having problems joining..

Post by Rok on July 2nd 2011, 7:09 am

What he said. ^ Smile

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Re: My members are having problems joining..

Post by Jakethefalcon on July 2nd 2011, 7:10 am

Thank you very much! That fixed my problem!.. :3

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Re: My members are having problems joining..

Post by Jakethefalcon on July 2nd 2011, 7:27 am

He is having problems again though. I have activated his account, but now it says that he is either not active or invalid..

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Re: My members are having problems joining..

Post by SLGray on July 2nd 2011, 7:45 am

Check again to see if his account has been placed back in the inactive user section.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Re: My members are having problems joining..

Post by Rok on July 2nd 2011, 7:50 am

You could always create the account yourself, and then give the member the password so that he can login with it.

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