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Problem logging in after name change

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Solved Problem logging in after name change

Post by red queen on July 7th 2011, 6:55 pm

One of our members has changed their username and now finds they canīt log in under either their old user name or their new one. Can someone help please

a) should they be trying oldname + password
b) new name + password
c) does admin have to give them a new password?

Thanks, idiot-proof replies would be appreciated as I'm not the least bit technical Thanks Very good

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Solved Re: Problem logging in after name change

Post by Diana on July 7th 2011, 6:59 pm

Maybe you two put different names in?
Make sure the names are exactly the same.

Sorry, if you checked that already then I don't know. Smile

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Solved Re: Problem logging in after name change

Post by red queen on July 7th 2011, 7:01 pm

I'll get her to double check but that was my first suggestion, to make sure she typed in her NEW name correctly with her Old password.

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Solved Re: Problem logging in after name change

Post by red queen on July 7th 2011, 7:24 pm

Thats not the answer she said she entered her new name correctly blackeye

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Solved Re: Problem logging in after name change

Post by SLGray on July 7th 2011, 7:27 pm

Locate the member's account in the administration panel and see what exactly is the username. Search by the member's email address that she used to create the account.


Last edited by slg on July 7th 2011, 7:28 pm; edited 1 time in total

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Solved Re: Problem logging in after name change

Post by red queen on July 7th 2011, 7:28 pm

slg wrote:Locate the member's account in the administration panel and see what exactly is the username.

Done that and emailed it to her that is when she confirmed she had typed it correctly.

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Solved Re: Problem logging in after name change

Post by SLGray on July 7th 2011, 7:29 pm

What kind of message does she get after trying to log on?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Problem logging in after name change

Post by red queen on July 7th 2011, 7:31 pm

slg wrote:What kind of message does she get after trying to log on?

Sorry, donīt know - would it be easier if I went in and gave her a password - emailed it to her so she could log in and then she could change it to something she would remember?

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Solved Re: Problem logging in after name change

Post by red queen on July 7th 2011, 7:34 pm

I am so sorry - she has just come back and said she was spelling it wrong even though I copied and sent it to her !!! Many apologies for wasting your time. People hey bwi

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Solved Re: Problem logging in after name change

Post by SLGray on July 7th 2011, 7:36 pm

It is okay. I am glad that the problem is solved.


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Solved Re: Problem logging in after name change

Post by Sanket on July 8th 2011, 3:57 pm

Since this thread appears to be solved, I will lock this thread and mark it as solved.


Sanket Smile


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