Users cant login
2 posters
Page 1 of 1
Users cant login
Some of my forum members are complaining they cant login (again).
There was a thread about this a couple of months ago but the forum police must have deleted it.
I have no problem logging in with Chrome or Firefox but IE9 wont work.
Other users are complaining that Chrome wont work.
Has anyone got any idea how this was resolved last time?
There was a thread about this a couple of months ago but the forum police must have deleted it.
I have no problem logging in with Chrome or Firefox but IE9 wont work.
Other users are complaining that Chrome wont work.
Has anyone got any idea how this was resolved last time?
Re: Users cant login
What error does it gives the user?
Sanket- ForumGuru
- Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai
Re: Users cant login
No error message, it just doesn't log them in, and redisplays the login page.
Users have got so frustrated they have requested new passwords, and they don't work either.
Since it doesn't appear to be affecting only one browser, it suggest there is a problem with the forumotion software. But I am open to suggestions.
Users have got so frustrated they have requested new passwords, and they don't work either.
Since it doesn't appear to be affecting only one browser, it suggest there is a problem with the forumotion software. But I am open to suggestions.
Re: Users cant login
Did you try logging into the forum using their account? Change their password & try to login yourself.
Sanket- ForumGuru
- Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai
Re: Users cant login
Have tried that, without success. A user who has FAILED to login is actually shown as "online" to other users but doesnt have access to the forum. Very strange.
Re: Users cant login
Can i get such a users details to check myself?
Sanket- ForumGuru
- Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai
Re: Users cant login
http://midlandspoker.forumotion.co.uk/t521-sanket_forumotion#893
I don't think there is any problem whatsoever. I could easily post without any hassles.
I don't think there is any problem whatsoever. I could easily post without any hassles.
Sanket- ForumGuru
- Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai
Re: Users cant login
Ascot wrote:So i see. so my users are just imagining the problem?
I can't say what they are doing. They are definitely not doing it right for sure. But, i can't ascertain what they do wrong.
Sanket- ForumGuru
- Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai
Re: Users cant login
Well they have tried clearing their internet cache, resetting passwords, and changing browsers. There is an underlying problem here and if the original thread hadnt been deleted I might have had more of a clue about where to start.
Page 1 of 1
Permissions in this forum:
You cannot reply to topics in this forum