The forum of the forums
Would you like to react to this message? Create an account in a few clicks or log in to continue.

Users cant login

2 posters

Go down

Users cant login Empty Users cant login

Post by Ascot July 23rd 2011, 8:36 pm

Some of my forum members are complaining they cant login (again).

There was a thread about this a couple of months ago but the forum police must have deleted it.

I have no problem logging in with Chrome or Firefox but IE9 wont work.

Other users are complaining that Chrome wont work.

Has anyone got any idea how this was resolved last time?

Ascot
Ascot
Forumember

Posts : 46
Reputation : 0
Language : english

http://midlandspoker.forumotion.co.uk

Back to top Go down

Users cant login Empty Re: Users cant login

Post by Sanket July 23rd 2011, 8:50 pm

What error does it gives the user?
Sanket
Sanket
ForumGuru

Male Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai

Back to top Go down

Users cant login Empty Re: Users cant login

Post by Ascot July 24th 2011, 12:10 am

No error message, it just doesn't log them in, and redisplays the login page.

Users have got so frustrated they have requested new passwords, and they don't work either.

Since it doesn't appear to be affecting only one browser, it suggest there is a problem with the forumotion software. But I am open to suggestions.
Ascot
Ascot
Forumember

Posts : 46
Reputation : 0
Language : english

http://midlandspoker.forumotion.co.uk

Back to top Go down

Users cant login Empty Re: Users cant login

Post by Sanket July 24th 2011, 8:20 am

Did you try logging into the forum using their account? Change their password & try to login yourself.
Sanket
Sanket
ForumGuru

Male Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai

Back to top Go down

Users cant login Empty Re: Users cant login

Post by Ascot July 24th 2011, 3:21 pm

Have tried that, without success. A user who has FAILED to login is actually shown as "online" to other users but doesnt have access to the forum. Very strange.
Ascot
Ascot
Forumember

Posts : 46
Reputation : 0
Language : english

http://midlandspoker.forumotion.co.uk

Back to top Go down

Users cant login Empty Re: Users cant login

Post by Sanket July 24th 2011, 7:11 pm

Can i get such a users details to check myself?
Sanket
Sanket
ForumGuru

Male Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai

Back to top Go down

Users cant login Empty Re: Users cant login

Post by Ascot July 24th 2011, 11:07 pm

pm sent
Ascot
Ascot
Forumember

Posts : 46
Reputation : 0
Language : english

http://midlandspoker.forumotion.co.uk

Back to top Go down

Users cant login Empty Re: Users cant login

Post by Sanket July 25th 2011, 8:26 am

http://midlandspoker.forumotion.co.uk/t521-sanket_forumotion#893

I don't think there is any problem whatsoever. I could easily post without any hassles.
Sanket
Sanket
ForumGuru

Male Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai

Back to top Go down

Users cant login Empty Re: Users cant login

Post by Ascot July 25th 2011, 10:04 am

So i see. so my users are just imagining the problem?
Ascot
Ascot
Forumember

Posts : 46
Reputation : 0
Language : english

http://midlandspoker.forumotion.co.uk

Back to top Go down

Users cant login Empty Re: Users cant login

Post by Sanket July 25th 2011, 3:29 pm

Ascot wrote:So i see. so my users are just imagining the problem?

I can't say what they are doing. They are definitely not doing it right for sure. But, i can't ascertain what they do wrong.
Sanket
Sanket
ForumGuru

Male Posts : 48766
Reputation : 2830
Language : English
Location : Mumbai

Back to top Go down

Users cant login Empty Re: Users cant login

Post by Ascot July 25th 2011, 6:42 pm

Well they have tried clearing their internet cache, resetting passwords, and changing browsers. There is an underlying problem here and if the original thread hadnt been deleted I might have had more of a clue about where to start.
Ascot
Ascot
Forumember

Posts : 46
Reputation : 0
Language : english

http://midlandspoker.forumotion.co.uk

Back to top Go down

Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum