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Users cant login

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Users cant login

Post by Ascot on July 23rd 2011, 8:36 pm

Some of my forum members are complaining they cant login (again).

There was a thread about this a couple of months ago but the forum police must have deleted it.

I have no problem logging in with Chrome or Firefox but IE9 wont work.

Other users are complaining that Chrome wont work.

Has anyone got any idea how this was resolved last time?


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Re: Users cant login

Post by Sanket on July 23rd 2011, 8:50 pm

What error does it gives the user?

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Re: Users cant login

Post by Ascot on July 24th 2011, 12:10 am

No error message, it just doesn't log them in, and redisplays the login page.

Users have got so frustrated they have requested new passwords, and they don't work either.

Since it doesn't appear to be affecting only one browser, it suggest there is a problem with the forumotion software. But I am open to suggestions.

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Re: Users cant login

Post by Sanket on July 24th 2011, 8:20 am

Did you try logging into the forum using their account? Change their password & try to login yourself.

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Re: Users cant login

Post by Ascot on July 24th 2011, 3:21 pm

Have tried that, without success. A user who has FAILED to login is actually shown as "online" to other users but doesnt have access to the forum. Very strange.

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Re: Users cant login

Post by Sanket on July 24th 2011, 7:11 pm

Can i get such a users details to check myself?

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Re: Users cant login

Post by Ascot on July 24th 2011, 11:07 pm

pm sent

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Re: Users cant login

Post by Sanket on July 25th 2011, 8:26 am

http://midlandspoker.forumotion.co.uk/t521-sanket_forumotion#893

I don't think there is any problem whatsoever. I could easily post without any hassles.

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Re: Users cant login

Post by Ascot on July 25th 2011, 10:04 am

So i see. so my users are just imagining the problem?

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Re: Users cant login

Post by Sanket on July 25th 2011, 3:29 pm

@Ascot wrote:So i see. so my users are just imagining the problem?

I can't say what they are doing. They are definitely not doing it right for sure. But, i can't ascertain what they do wrong.

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Re: Users cant login

Post by Ascot on July 25th 2011, 6:42 pm

Well they have tried clearing their internet cache, resetting passwords, and changing browsers. There is an underlying problem here and if the original thread hadnt been deleted I might have had more of a clue about where to start.

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