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Members cant log in

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Members cant log in

Post by adyke on Tue Jul 26, 2011 7:17 am

Hi, firstly if this is in the wrong place i do apologise

some of our members are having problems logging in. I have tried changing their passwords for them but still they cant log in. They are using the correct email and have checked and re-checked their details.
its only some members and not all that this is happening to.
Any ideas on how to fix it ??
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Re: Members cant log in

Post by Sanket on Tue Jul 26, 2011 7:23 am

What errors do they get?

Did you try signing in yourself using their account details?
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Re: Members cant log in

Post by adyke on Tue Jul 26, 2011 8:16 am

the only message they get is they are trying to log in using an incorrect user name or password, I have managed to log in using one of their details and got on. After changing the password a few times. I suppose it will be trial and error and we will just keep trying.

Thankyou for replying and trying to help Very Happy
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Re: Members cant log in

Post by Sanket on Tue Jul 26, 2011 8:17 am

Well, they must be entering the wrong details then. Smile
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Re: Members cant log in

Post by adyke on Tue Jul 26, 2011 8:19 am

possibly Very Happy Very Happy

thanks again Very Happy Very Happy
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Re: Members cant log in

Post by Sanket on Tue Jul 26, 2011 8:21 am

Should i lock this? You have any other question?
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Re: Members cant log in

Post by adyke on Tue Jul 26, 2011 9:49 am

its ok you can lock this, thanks Very Happy
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Re: Members cant log in

Post by Base on Tue Jul 26, 2011 9:50 am

Locked upon request. Wink
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