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How do I get a response from the abuse department?

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In progress How do I get a response from the abuse department?

Post by hodapp on July 26th 2011, 10:48 pm

Hello, I'm really hoping someone here can help me out, as I've yet to get a single response from anyone from the abuse department for weeks now. (Even after submitting multiple requests.) Long story short, I run the largest iOS gaming site on the internet, we have a vibrant forum community, and those forums bring a considerable amount of trouble makers. Somewhere along the line we banned some kids who decided to make a forum and post using the usernames of popular members of our official forums specifically to slander me. Normally this wouldn't be anything I'd care about, except it's starting to have a significant impact on my career as a cursory Google search is a big part of any company's hiring process now.

And, well, #3 for my name is a forum accusing me of taking money under the table with (what appears to be) reputable members of my community confirming it- http://www.google.com/search?client=safari&rls=en&q=eli+hodapp&ie=UTF-8&oe=UTF-8

Can someone please direct me to someone who can actually help, or at least respond in some manner?

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In progress Re: How do I get a response from the abuse department?

Post by SLGray on July 27th 2011, 12:18 am

File a complaint against a forum: http://www.forumotion.com/en/litigation/


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In progress Re: How do I get a response from the abuse department?

Post by hodapp on July 27th 2011, 12:29 am

Already did that.

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In progress Re: How do I get a response from the abuse department?

Post by SLGray on July 27th 2011, 12:34 am

You will not receive anything from the litigation team. They will read your report and check the forum that you reported.


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In progress Re: How do I get a response from the abuse department?

Post by hodapp on July 27th 2011, 12:35 am

Well, since I've done this so many times is it safe to assume that the Forumotion admins have decided to keep this character defamation online?

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In progress Re: How do I get a response from the abuse department?

Post by Nera. on July 27th 2011, 2:08 pm

Hi,

It doesn't need to be. Maybe it just takes time. But there is no way to find out the decision.

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In progress Re: How do I get a response from the abuse department?

Post by hodapp on July 27th 2011, 5:49 pm

Months though? I've been submitting requests on this since February.

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In progress Re: How do I get a response from the abuse department?

Post by Guest on July 27th 2011, 8:13 pm

If you can demonstrate financial loss due to inaction on the part of eToxic (the company that owns the forumotion brand name) removing a forum that is slandering you and/or your company, I would have an attorney send a letter to eToxic, WRITTEN IN FRENCH. I suspect the forum will disappear within minutes of someone reading your letter.




Last edited by dion on July 27th 2011, 8:16 pm; edited 1 time in total

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In progress Re: How do I get a response from the abuse department?

Post by hodapp on July 27th 2011, 8:15 pm

Thanks for the tip! I was looking for an address to start legal proceedings but Forumotion seems incredibly adept at hiding any kind of contact information. It does seem silly that it has come to this though, it really makes me wonder if anyone even is watching the abuse/litigation forums or if they just go into an email black hole.

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In progress Re: How do I get a response from the abuse department?

Post by Guest on July 27th 2011, 8:27 pm

It's sad, but I suspect that people are wasting their time using the forumotion litigation form. One is much better off using the forumactif litigation form, and taking their chances submitting their complaint in French using Google Translate.

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In progress Re: How do I get a response from the abuse department?

Post by hodapp on July 31st 2011, 5:17 am

Just as an update to this, it seems that appealing to Forumotion's hosting provider is a better avenue than the actual litigation form. I'm still in the process of working this through but at least it seems I have someone on my side now since not responding to abuse complaints is against their host's acceptable use policies.

Minor victory? Eh?

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In progress Re: How do I get a response from the abuse department?

Post by hodapp on July 31st 2011, 5:18 am

Also, amusingly enough, whoever funs the official Forumotion Facebook page allegedly has no ties with the company.

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In progress Re: How do I get a response from the abuse department?

Post by !_NICK_! on July 31st 2011, 5:42 am

You own the biggest gaming forum? Yeah right. I know several that IS NOT forumotion ones. If you are talking about a forumotion one your nuts! Can I have the link to it?

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In progress Re: How do I get a response from the abuse department?

Post by hodapp on July 31st 2011, 8:50 am

What? Did you read my post?

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