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Site slow for some users

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Site slow for some users

Post by Lone Wolf on August 9th 2011, 11:15 pm

Three of my site users are having a problem with my site being very slow but any other site they go to is fine including other Forumotion sites. They all live in the UK and their ISP is Sky. No other members are having a problem. Do you have any idea what the problem might be or is there anything you can do about it? Is there possibly a setting in admin that could affect this ?
Thank you, please advise

Cheryl

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Re: Site slow for some users

Post by Russel on August 9th 2011, 11:48 pm

Hello,

May i see your forums? And ill be testing them so i can give exact overview why your forums are slow. For suggestion, try to clear your cache and try other browsers if the forums you are telling are still slow.

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Re: Site slow for some users

Post by Lone Wolf on August 9th 2011, 11:59 pm

My forum address is in my profile, was mentioned somewhere not to put it in these posts. They have tried clearing cache and temp files and not sure at the moment what browser(s) they are using .

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Re: Site slow for some users

Post by Russel on August 10th 2011, 12:04 am

Hello,

I registered to your forum to check the pages. I don't see any problem. It is fine working and nothing is slow.

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Re: Site slow for some users

Post by Glad E Olah on August 10th 2011, 12:12 am

I am having complaints about my forum being too slow for the last two days. Also one member could not log in yesterday and another member says the pages are jumping all over the screen.

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Re: Site slow for some users

Post by Sanket on August 10th 2011, 6:10 am

Link to your forum.

If its happening to just one member, it could be a problem on his computer.

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Re: Site slow for some users

Post by Lone Wolf on August 10th 2011, 7:14 pm

@Russel wrote:Hello,

I registered to your forum to check the pages. I don't see any problem. It is fine working and nothing is slow.

Are you living in the UK and is your ISP "Sky " ?

"Three of my site users are having a problem with my site being very slow but any other site they go to is fine including other Forumotion sites. They all live in the UK and their ISP is Sky. No other members are having a problem."


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Re: Site slow for some users

Post by adyke on August 10th 2011, 11:23 pm

hi all, I too live in the UK and my ISP is with sky, i use firefox as my browser and today I have had major problems getting on to my forum. I have tried everything and when I do get on I cant reply to anything that has been posted. I have no idea what is going on. As you say above I can get onto all other web pages with no problems at all.

link to the forum
http://atobcreations.forumotions.net/

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Re: Site slow for some users

Post by Russel on August 11th 2011, 1:41 am

@Lone Wolf wrote:
@Russel wrote:Hello,

I registered to your forum to check the pages. I don't see any problem. It is fine working and nothing is slow.

Are you living in the UK and is your ISP "Sky " ?

"Three of my site users are having a problem with my site being very slow but any other site they go to is fine including other Forumotion sites. They all live in the UK and their ISP is Sky. No other members are having a problem."


No, I'm from Philippines. I believe what Sanket said above that its either the problem on their computer of your members.

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Re: Site slow for some users

Post by adyke on August 11th 2011, 2:48 am

you guys were right, for me anyway, i have just updated my pc and my nvidia graphics and everything is running smoothly. just thought i would let you know its worth asking your members to do the same. Very Happy

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Re: Site slow for some users

Post by Lone Wolf on August 11th 2011, 4:59 pm

In my situation the site seems be working ok again for the 3 users. As I stated though, there was nothing wrong with their computers , every other site worked fine for them. All of my other users are somewhere else in the world or using a different internet provider. It was just the 3 in the UK using that one particular internet provider. Hopefully the problem stays fixed for them though.

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Re: Site slow for some users

Post by Russel on August 12th 2011, 12:09 am

Hi,

You can tell them that they may reformat their computers or try other pc to see if there is a difference.

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Site slow for some users

Post by moreno on August 25th 2011, 6:52 am

Site slow for executes my professor within the pretended presence. A sweat condones the much language. Inside a headache rocks an acute contrast. some users weathers Site slow for next to the purpose. Should Site slow for file a shame? some users pockets Site slow for within a lyric.
----------------------------------------------------
Link Removed, Member Banned

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Re: Site slow for some users

Post by johntucker4321 on September 2nd 2011, 11:41 am

Thanks for telling me

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Re: Site slow for some users

Post by johntucker4321 on September 2nd 2011, 11:57 am

Content Removed - Member Banned

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Re: Site slow for some users

Post by Ryan2501 on September 2nd 2011, 7:52 pm

Hi, I have also been experiencing very long loading times on both a forum I am registered too, and a forum that I run.

The problem is specifically annoying on the chat feature, when it's bad, 90% of my messages wont even deliver, or they will all deliver in a bunch. Other problems include other peoples chat messages not appearing.

I found this thread interesting as I'm also in the UK with Sky as my ISP. I have experienced these problems on and off for about 1 month, but it's getting worse all the time. A couple of other members have had similar troubles, but I have yet to ask them what ISP they have.

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Re: Site slow for some users

Post by Hobo606v2 on September 2nd 2011, 8:51 pm

Exactly the same for me - this problem has reared its ugly head again this week as detailed above.

Every other site is fine but both forums I use on forumotion software (including one I am an admin on). The loading time on the pages is incredibly slow, the chat box is nearly unusable.

If I log on via my phone or wifi in McDonalds for example, the loading time is fine.

Its only when I am on my Sky broadband - every other site is fine.

Please advise - this problem has been going on for weeks now (just before the host server went down).

If you want my url for the site, I can provide - I noticed some people were banned above for putting links so dont want to put it up just in case!

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Re: Site slow for some users

Post by Ryan2501 on September 2nd 2011, 9:07 pm

I would like to add that chat messages were instantaneous since I started using these forums in January, and ever since one month ago, there is a slight lag to send and receive messages on the chat, something has not been quite right, and in the past week there have been a few days where the chat is not even usable for me and others.

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Re: Site slow for some users

Post by Caduceus on September 3rd 2011, 3:55 am

I just created my forums and the process was very quick, but once the ads appeared, everything slowed or stalled. I thought it might be the widgets, since I had added them after all the other content, but their removal changed nothing.

I'm not pointing a finger at the ads, it's just that is when it started. I really enjoy all the features of your boards and I would like to continue using them, but I would like to get this resolved if possible.

http://dragonborn.forums-rpg.com/

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Re: Site slow for some users

Post by Darren1 on September 3rd 2011, 5:34 am

Hi,

There does seem to be an issue with the ISP Sky. That's all we English users know at the moment. There's nothing we can do but to report the issue up and get the Network team to contact Sky ISP and work on a resolution to the issue.

Sorry TT

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Re: Site slow for some users

Post by Hobo606v2 on September 3rd 2011, 10:33 am

@Darren1 wrote:Hi,

There does seem to be an issue with the ISP Sky. That's all we English users know at the moment. There's nothing we can do but to report the issue up and get the Network team to contact Sky ISP and work on a resolution to the issue.

Sorry TT

Thanks for the answer on this.

Any idea of time scales? - this has been a reported problem for nearly a month now.

Not blaming you! - just wanted to know how long we can expect the problem to go on for as its crippling some peoples use of our forum.

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Re: Site slow for some users

Post by GRGUK on September 3rd 2011, 12:28 pm

Hi guys

My forum has been running rather slow all week and today is worse than ever

http://adamlambertrocksuk.forumotion.co.uk/

Virgin Media

Firefox IE & Chrome have been used to test and all ran slow

Have cleared cache.......rebooted......ran virus checks etc to no avail

Would appreciate any help Smile

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Re: Site slow for some users

Post by Darren1 on September 3rd 2011, 1:00 pm

@Hobo606v2 wrote:
@Darren1 wrote:Hi,

There does seem to be an issue with the ISP Sky. That's all we English users know at the moment. There's nothing we can do but to report the issue up and get the Network team to contact Sky ISP and work on a resolution to the issue.

Sorry

Thanks for the answer on this.

Any idea of time scales? - this has been a reported problem for nearly a month now.

Not blaming you! - just wanted to know how long we can expect the problem to go on for as its crippling some peoples use of our forum.

I'm sorry I don't know that, and I cant get any details over it either

Honestly, I can't even find out IF it's been reported, however I assume it has been reported because it would be ignorance to not report a widespread issue such as this.
Some member of staff wanna try and get some info, please?


GRGUK,
Is this isolated to you, or are your members also experiencing the slowdown?
If it's just you, can you try and access the site from a different location?

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Re: Site slow for some users

Post by GRGUK on September 3rd 2011, 1:11 pm

GRGUK,
Is this isolated to you, or are your members also experiencing the slowdown?
If it's just you, can you try and access the site from a different location?

Not just me.....seems to be slow loading each page and posting is almost impossible that I've given up on it today Sad

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Re: Site slow for some users

Post by Hobo606v2 on September 3rd 2011, 4:12 pm

@Darren1 wrote:
@Hobo606v2 wrote:
@Darren1 wrote:Hi,

There does seem to be an issue with the ISP Sky. That's all we English users know at the moment. There's nothing we can do but to report the issue up and get the Network team to contact Sky ISP and work on a resolution to the issue.

Sorry

Thanks for the answer on this.

Any idea of time scales? - this has been a reported problem for nearly a month now.

Not blaming you! - just wanted to know how long we can expect the problem to go on for as its crippling some peoples use of our forum.

I'm sorry I don't know that, and I cant get any details over it either

Honestly, I can't even find out IF it's been reported, however I assume it has been reported because it would be ignorance to not report a widespread issue such as this.
Some member of staff wanna try and get some info, please?


GRGUK,
Is this isolated to you, or are your members also experiencing the slowdown?
If it's just you, can you try and access the site from a different location?

Thanks for answering again. Hopefully someone from the admin team will be able to answer and get it sorted. This afternoon its been cripplingly slow.

I just want to get it solved, however due to the length of time thats transpired, I get the feeling it hasnt been looked into.

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Re: Site slow for some users

Post by Ryan2501 on September 3rd 2011, 5:09 pm

Yes, echoing the above messages, thanks for the response. I hope it gets sorted soon!

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Re: Site slow for some users

Post by Ryan2501 on September 8th 2011, 12:14 am

Sorry to double post, but all seems great now like it was a couple of months ago, thanks for your responses and getting the problem fixed (whether we had anything to do with it or not).

Smile

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Re: Site slow for some users

Post by Empire_1 on September 8th 2011, 1:29 am

This problem most likely can't be fixed by Forumotion.

It's compatibility issues with the ISP and the Forumotion server, or structure. I doubt FM will modify all their forums to be able to accommodate one ISP

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