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Live Support

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Live Support

Post by kirk on August 12th 2011, 10:32 pm

Hey guys and gals.

Um some of you may remember a couple years ago i used to do a thing called live support.
What it was, in when you seen the live support thing in my sig, you could click on that and it would take you to my live support chat box/room.

So i am going to be bringing that back to better try to help more folks as possible and in real live time.

There is one rule however.. I will only do live support for something that is already posted here on the support forum..(And it has to be Your thread/post, not someone else)
So if you catch me when i am live, be sure to have the link that leads to your thread here on support.

The reason for this is the same way as when we lock and solve things, it allows others to see threads that are solved for the same problem they may be having/thus providing them the solution.

So it would be unfair to do support for things that are not posted here, because then whatever the problem? others would not know there is a solution's or see it here.

So thats the only rule.. It will be a day or two before it is set up, but once again when you see i have live support in my sig. It means i am here working and also have my live chat open for any live support i can help with.

Thanx


Last edited by kirk on August 20th 2011, 1:21 am; edited 2 times in total

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Re: Live Support

Post by Russel on August 13th 2011, 12:20 am

That's again a great idea kirk! How may i help?

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Re: Live Support

Post by Sanket on August 13th 2011, 6:44 am

Thats a nice idea. Maybe, you should have the link in your signature only when you are online. when you go offline, take out the link Wink
That would help.

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Re: Live Support

Post by kirk on August 13th 2011, 6:51 pm

@Sanket wrote:Thats a nice idea. Maybe, you should have the link in your signature only when you are online. when you go offline, take out the link Wink
That would help.

oh yeah thats how i used to do it , link will will only be in the sig when i am here working,
Then if someone pops in i will hear them

I'll kick it of this weekend.. i just have a few things i have t adjust first.


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Re: Live Support

Post by Master Marc on August 14th 2011, 1:33 am

Hey Kirk, is there going to be group chats too?

Also, if support is only limited to questions that have been answered already in this support forum, why don't the user just search? tongue

All this work wouldn't really be needed if the chatbox was enabled at the support forum

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Re: Live Support

Post by Rok on August 14th 2011, 1:46 am

All of the support staff should have their own live support chatboxes.

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Re: Live Support

Post by LH Justin on August 14th 2011, 2:01 am

@Rok wrote:All of the support staff should have their own live support chatboxes.
Defeats the purpose of a support forum, haha.

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Re: Live Support

Post by SLGray on August 14th 2011, 7:07 pm

Thanks Kirk for bring back your live support.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Re: Live Support

Post by kirk on August 14th 2011, 8:47 pm

@Master Marc wrote:Hey Kirk, is there going to be group chats too?

Also, if support is only limited to questions that have been answered already in this support forum, why don't the user just search? tongue

All this work wouldn't really be needed if the chatbox was enabled at the support forum

Hey mark long time no see.

Um for now i think i will just use a xat, everything is complete i just have to add a couple more facebook options to the page and some other small things.

As far as group chat ? i guess you mean for members.. i dont care if people want to chat in there, they can chat all they want,, but now i am not going to baby sit,
So if i go in there and see inappropriate,bashing or flaming conversations taking place, then they will be permanently kicked, i dont mind other chatting but it's not about that and is just for additional live support when i am on. And i will add a separate chat for group talk so it dont flood out the chat of those i may be providing support to.

I have a few different ways and ideas for things. I may just end up using a stickam.
Then if any support members from here would like to join in they can, and i can also make the mods if they wanted.

As far as the questions, well i will ask for the link to their question and also if it has been searched or search my self, so it it is something here that has already been solved, then i will just direct them to the thread where the info is.

And not sure if you remember last time i did?
But i would have something in my sig saying live support is open.
This will be only when i am here working, so if someone needs help they can just buzz in.
I never had a over whelming amount of people come in before, may like 4 or 5 withing a few hours a night or day i was on.
So i am pretty sure it will be the same.
there will be no forum to join this time, but will have my fascebook page up if people want to friend me their. and if i do go with a stickam then people can friend me their as well if they have a stickam account

Oh and members will also be able to log in to the stickcam as guest without a stickam account as well

So yeah there is still a few things i have to go over as official way of doing it, but it's basically just a small page with a chatbox to help with additional support live when i am here helping as well.

So if you s have any suggestions of course you can post them here.. and of course if any other staff would like to jump in and be involved that would be awesome.

So yeah i should have it open withing the next ten min, and like i said for now it's only a xat but will be using something different as soon as i decide whats best to go with.




Last edited by kirk on August 14th 2011, 9:28 pm; edited 1 time in total

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Re: Live Support

Post by Nera. on August 14th 2011, 9:19 pm

I can't wait bounce cheers
I'd join in but my English is to bad to chat with anyone :/

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Re: Live Support

Post by kirk on August 14th 2011, 9:36 pm

@Nera. wrote:I can't wait bounce cheers
I'd join in but my English is to bad to chat with anyone :/

lol it wont matter nera, they way you type and do support here,I cant tell?
Heck your English is probably better then mine... LOL Razz

I will put something up in the office if other staff support would like to join in as well.
I know most here have a lot going on for what they do now and may not be able to have any other time for it, but i will still come up with a little something if they would like to help out with it as well.

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Re: Live Support

Post by Russel on August 15th 2011, 7:15 am

I will always help you kirk. Smile

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Re: Live Support

Post by Darren1 on August 15th 2011, 9:32 am

Great idea bringing this back Kirk!

heck, if I were allowed a signature I'd help out!
Are you going to sue the old one from Ron's, or a new one?

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Re: Live Support

Post by kirk on August 15th 2011, 5:02 pm

@Darren1 wrote:Great idea bringing this back Kirk!

heck, if I were allowed a signature I'd help out!
Are you going to sue the old one from Ron's, or a new one?

i have it on forumsuccessors, figured since i got the domain i My's well use/do it on their so the forums not going to wast after the whole magazine thing kind of fell through Sad lol.

I mean if i had enough people to help with the mag i could always start it back up.
But for the scale i am talking about it would take a good size staff that had time and a little dedication. i mean it's a lot putting together materials every month for all the categorizes and sections, let alone creating and designing new web pages each month as well.

But with that aside, i did a dry run of live support yesterday for about 6 hours, had a few people and was able to help.. couple problems are still in progress here, but did answer what i could, so that helped.


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Re: Live Support

Post by Tilum on August 15th 2011, 10:15 pm

@Darren1 wrote:
heck, if I were allowed a signature I'd help out!

HINTHINTHINT.

Anyway, aren't there some free support clients where you have operators and such like?

Like, this http://www.ilient.com/free-help-desk-software.htm?

I found that one via a quick google search, but there must be some.

inb4 a mod bans me for advertising.

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Re: Live Support

Post by Darren1 on August 16th 2011, 2:26 am

Sweet, well, Ill need to remember my pass there lol Razz

Might catch you between NCIS & work tonight kirk, hopefully we can get the stickam thingey working properly this time?

Go ahead Tim, I don't think it can be any more obvious, why not make it size 29, red and bold it? lol

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Re: Live Support

Post by Russel on August 16th 2011, 2:54 am

That's why I could not enter xat. kirk out lol.

So you guys have decided to use stickam? Go on. Not really familiar. I'll read its feature so I can easily come up with that thingy.

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Re: Live Support

Post by Darren1 on August 16th 2011, 3:06 am

Donno, kirks not online. I'm sure if we can get it working we will, I know I won't but I'm sure kirk will Smile

FYI Russel, Ill have one hooked up for us to use in about 10-15 mins, Ive just got something to sort out first. Smile

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Re: Live Support

Post by Russel on August 16th 2011, 3:08 am

He gave me 4 live chatboxes yesterday that would possible to use. But dunno what would it be.

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Re: Live Support

Post by Darren1 on August 16th 2011, 3:19 am

I know stickam has a few different theme's, so I donno lol.

Well, I'm online Smile
=> http://tinyurl.com/3qtobtj

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Re: Live Support

Post by Russel on August 16th 2011, 3:46 am

Just more designs, then chatbox bigger, then thats it.

Thanks for chatting Darren. Glad i could help you. **Template editing for phpbb3 LOL


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Re: Live Support

Post by kirk on August 16th 2011, 9:04 am

yeah darren stickam has made some improvements since we had it on forum Makers.. of wow.. is that still set as the x-mas theme from last year... hahah

Well Justin has made a nice room to.
It's right under the stickam,and the xat is still there along with the forum successors chat.. so that should be by far enough rooms for me to help with support.

----------------
Reminder to all members

Please remember.. I will only do support for a members thread that is posted here on forumotion support. So be sure to have your thread link ready.

If you are someone that needs help with for the same thing someone else already has posted.
Thats fine, but you must reply to the thread or give me the link and i will continue to add the support in the thread,However,it will not be marked or locked until the thread creators problem is 100 percent solved and they mark or reply saying so.


----------------

Daren, Russle, if you want to be moderators in the stickam room, get free account, friend me and i will add yous as mods, however it's only going to be live when i am on working here as well..It's only for additional help for those that are able to catch me when i am on.
but i can use a couple mods if you guys are interested?



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Re: Live Support

Post by Russel on August 17th 2011, 1:34 am

So, we'll be going to register at stickam website then. hockey

Darren, tell me when you'll be going to register and i will register too.

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Re: Live Support

Post by Base on August 17th 2011, 6:40 pm

Hi everyone, I'm back! This sounds like a great idea, kirk. If you can pull it off then I think it could be a big hit. Very Happy

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Re: Live Support

Post by kirk on August 17th 2011, 11:42 pm

Hey welcome back bro :wouhou:

@Base wrote:Hi everyone, I'm back! This sounds like a great idea, kirk. If you can pull it off then I think it could be a big hit. Very Happy

I used to do it before a couple years ago. it's a better set up this time though.
i have already helped a nice hand full of members.. most solved some not yet.
pro-admin things or waiting for replies to threads still?

Thanx man guitar

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Re: Live Support

Post by bHulleT.w on August 18th 2011, 12:24 am

Good i <3 it ! Smile

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Re: Live Support

Post by kirk on August 20th 2011, 1:23 am

yeah i need to know how many have it now,
i have this posted in the staff room, but if any other staff missed and see it here be sure to send me the links to your ticychat profiles pages,

Thanx Rideem3, i have did for a few months before back when cal was admin.
But i like the set up i have and the way Justin plans on improving it way better this time.
Plus we will now have more staff involved with their own rooms cool.
So i think it will help for our support members when we are here and online live Smile



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Re: Live Support

Post by ioncube on August 20th 2011, 1:39 am

kirk...congrats & a brilliant idea

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Re: Live Support

Post by kirk on August 20th 2011, 2:15 am

@ioncube wrote:kirk...congrats & a brilliant idea

thanx, i just went offline right now, i still have to fix my sig better.
But yeah just be sure to look in members sig for when they are on live.

And Mario will have an official announcement in like a week or so, i think he just wants to make sure everything is set and some basic rules stuff like that before he makes it official. Along with having the list of staff members that will be doing it and have rooms.

Oh and mastermark mentioned something about group chat.
I think i will dedicate my stickam room to all members here as a social room.
So people can meet other fellow forumotion forum admins and owners and just hang out and B/S and have fun...of course nothing inappropriate will be tolerated and there will be mods. Base, Darren, Russle are mods in my stickam room now, and i will be adding a few more
But yeah i would like to offer a place to where members can just have a social place as well as us having the other rooms for the live support stuff.

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Re: Live Support

Post by Russel on August 20th 2011, 2:30 am

Alright kirk, I wish i could give enough time to take care of the room and to give support to the members who are asking for help. So yeah, thanks kirk.

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