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Stored username & password for members question?

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Stored username & password for members question?

Post by CruizingComet on August 13th 2011, 2:12 pm

Can anyone advise us on a query relating to the "Log me on automatically at each visit" box where members store their user names and passwords.

A member on our forum has a problem where when they first visited the forum instead of entering their user name they mistakenly entered their email address into the box and as the box was ticked, this now happens every time they go to log in. (they have to clear the email address from the box and re-type their user name)

We have advised that we think this can only be rectified by unticking the box and clearing their cache, and recommended downloading CCleaner and putting a tick in the "remember passwords" box to clear this from the PC's memory.

If there is another way to correct this can someone let us know? We are right in thinking this is cache related yes?

Thanks

CruizingComet
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Re: Stored username & password for members question?

Post by KingOfSports on August 13th 2011, 2:29 pm

Depending on the browser the person is using, there may be an option to "Delete Remembered Passwords."

But if not, just tell him/her to delete cookies and cache.

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