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Intermittent Banned message.

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Intermittent Banned message.

Post by sluzza on August 20th 2011, 8:15 pm

Some of my members have had a message saying that they are banned when logging on. When they try logging in straight away again after getting the banned message, they get in no problem.

Some have had it more than once. Anyone else heard of it.

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Re: Intermittent Banned message.

Post by Sanket on August 21st 2011, 6:10 am

Can some screenshots be posted?

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Re: Intermittent Banned message.

Post by sluzza on August 21st 2011, 8:33 am

This is whats been posted.



Some have had it at least 3 times.

regards
Paul.

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Re: Intermittent Banned message.

Post by Darren1 on August 21st 2011, 11:18 am

Hi,

This is an issue that's occurring to some server issues, once the server crashed, and once it was restored there were some issue, including this, and loss of data, and more.

The techs are in the office right now working on it, and are currently expecting to do troubleshooting and many further corrections around 5AM. Sound like their pulling a all nighter on their day off loove

Just simply alert to your members that the issue is a server side problem and should, in theory be fixed within 24-48 hours Smile

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Re: Intermittent Banned message.

Post by sluzza on August 21st 2011, 5:45 pm

Cheers for that,

regards
Paul.

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Re: Intermittent Banned message.

Post by richard liggins on August 28th 2011, 9:19 pm

@Darren1 wrote:Hi,

This is an issue that's occurring to some server issues, once the server crashed, and once it was restored there were some issue, including this, and loss of data, and more.

The techs are in the office right now working on it, and are currently expecting to do troubleshooting and many further corrections around 5AM. Sound like their pulling a all nighter on their day off loove

Just simply alert to your members that the issue is a server side problem and should, in theory be fixed within 24-48 hours Smile

I have had two members saying today that they are still being banned any update on this please

Richie

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Re: Intermittent Banned message.

Post by Darren1 on August 29th 2011, 6:19 am

As far as I'm are, the issue has been resolved.

Can you confirm that they are banned?
Admin panel >> Users & Groups >> Search user, and locate them. Click on their profile, and scroll to the bottom, and check if their banned or not.
If they are, change the radio button from banned to "yes" meaning "active".

If it's active there, can you ask the user to provide you with their IP, and check it's not in the "IP banned" list at Admin panel >> Users & Groups > Ban Control > IP Ban.

The user can check their IP by clicking on the flashing PC Screens next to the clock then click support.

If the user isn't banned, or IP Banned, get them to access their account though
=> http://anonymouse.org/

Let us know what the result is please Smile

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Re: Intermittent Banned message.

Post by sluzza on August 31st 2011, 7:32 pm

They were not banned on mine just got the message saying they were.... and one of my members has had it again today...

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Re: Intermittent Banned message.

Post by Darren1 on September 1st 2011, 9:54 am

Have you preformed the action's I've prescribed above as yet?

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