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New members are not getting confirmation emails

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In progress New members are not getting confirmation emails

Post by focal x on August 23rd 2011, 11:15 pm

Hello

New registrants today have been popping up in my "new user registration" email but they are not listed in the administration panel under "users" nor as the "newest registered user is:" bar listed in the forums. I've been told that they aren't getting the emails. Under "user options," I switched it to auto activation just now but waiting to see if some registers. Any advice? It was never listed as "Admin" approval for registrants.

Thanks

Nick

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In progress Re: New members are not getting confirmation emails

Post by focal x on August 24th 2011, 12:57 am

Ok, I did some digging and some uses are popping up as inactive users when the registered. Is there a way to change this? Thanks

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In progress Re: New members are not getting confirmation emails

Post by kirk on August 24th 2011, 6:34 am

Double posting back to back within a 24 hour period is prohibited on FM support.
Next time please wait fora reply or add any additional content in your previous post via the post edit button.
Thank you


Yes they are going in the incative list because they have not activated their accounts.
Do you have your activations set for them to activate their accounts by email.
If you do be sure to tell them to check in their emails spam folder.It could also be possible that some are registering with a fake/different email address as well thus unable to activate the account.

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In progress Re: New members are not getting confirmation emails

Post by Kalliopi on August 26th 2011, 12:09 am

focal x Have a look at this thread.

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In progress Re: New members are not getting confirmation emails

Post by IntoTheWildWarriors on August 27th 2011, 12:57 pm

I had this problem aswell. What I did was go onto the mail and email configurations. I switched off the button regarding every new user must activate there account through email. After that my members acceded it fine

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