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Hacked?

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Hacked?

Post by Daziedelights on September 28th 2011, 6:19 pm

Hi I am hoping you can help with a situation that has arisen in the past day or so. We have a member who has joined the forum at the beginning of this month. The said member hasnt been able to login to the forum since yesterday for unknown reasons. I changed her password and she was able to access the forum again but today her user name had changed, apparently all by by itself to a shortened version of her user name. We do not have the option to change user name. Also when you try to copy and paste her email address it disappears (its a hotmail address) also it is funny lettering it does not look the same as the usual lettering. This member has now informed me that she believes that our forum membership has been hacked and they want their membership deleted.

Does anyone have any ideas as I am concerned that this has now put our forum at risk.

Thanks in advance

Our forum address is www.guineapighaven.com

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Re: Hacked?

Post by YoshiGM on September 28th 2011, 6:50 pm

Forumotion forums can not hack

Go here and do a Backup of your Forum:

http://www.forumotion.com/en/utils/


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Re: Hacked?

Post by Daziedelights on September 28th 2011, 7:22 pm

I have tried to do this but it is not allowing my user name or password. It also states that you have to have the founder password I cant for the life of me remember that but when I last went to that panel I set a password and that one is not vailid so I am now in a panic as to what has happened.

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Re: Hacked?

Post by YoshiGM on September 28th 2011, 8:53 pm

Contact with a Manager or a Administrator to recover The Password and then access to the utilities.

Send to they your forum link and the founder email Wink

Regards,
Yoshi thumleft

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Re: Hacked?

Post by SLGray on September 29th 2011, 1:35 am

@Daziedelights wrote: Also when you try to copy and paste her email address it disappears (its a hotmail address) also it is funny lettering it does not look the same as the usual lettering.

A recent update has cause this where you can not copy and paste an email address from the administration panel.

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Re: Hacked?

Post by Daziedelights on September 29th 2011, 10:55 am

Thanks for your help I will contact admin to see if they can sort it for us.

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Re: Hacked?

Post by CruizingComet on September 29th 2011, 11:02 am

@Daziedelights wrote:A recent update has cause this where you can not copy and paste an email address from the administration panel.

Were all for security but this really sucks, we often used to cut and paste the users email into our email program so we could email them to see if they were having difficulties activating their accounts, we can no longer do this Confused

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Re: Hacked?

Post by SLGray on September 29th 2011, 6:55 pm

@CruizingComet wrote:
@Daziedelights wrote:A recent update has cause this where you can not copy and paste an email address from the administration panel.

Were all for security but this really sucks, we often used to cut and paste the users email into our email program so we could email them to see if they were having difficulties activating their accounts, we can no longer do this Confused

You can still email members, you just can not copy and paste the email addresses.

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