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Personalized Domain Name Keeps dropping out

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Completed Personalized Domain Name Keeps dropping out

Post by Rickd on September 29th 2011, 2:56 pm

Hi,
The Domain name lisburncitypaddlers.co.uk is personally purchased (not via Forumotion). CNames have been set up:
forum.lisburncitypaddlers.co.uk -> lisburncitypaddlers.forummotion.com (Forumotion with 2x mm's as per address in Admin Panel)
www.forum.lisburncitypaddlers.co.uk -> lisburncitypaddlers.forummotion.com

The Personalized domain name (forum.lisburncitypaddlers.co.uk is accepted ok in the admin Panel it does however appear with a space between the http:// and forum in the Admin Panel).

The HTTP://forum.lisburncitypaddlers.co.uk works for a few hours then drops back to linking to the french forumotion. When you check the Admin Panel the Personalized Domain Name has disappeared.

We previously used a domain name purchased via Forumotion "lisburncitypaddlers.com". We let this expire as we no longer use the .com address

TIA
Rick


Last edited by Rickd on October 12th 2011, 3:53 pm; edited 2 times in total

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Completed Re: Personalized Domain Name Keeps dropping out

Post by Rickd on September 30th 2011, 9:20 am

Thought it was fixed as the http://forum.lisburncitypaddlers.co.uk stayed up for a day now resolves to http://forum.forumactif.com/ and http://www.lisburncitypaddlers.co.uk resolves to "http://www.forumotion.com/en/search/www.forum.lisburncitypaddlers.co.uk"

The forum address has reverted back to lisburncitypaddlers.forummotion.com in the admin panel.

TIA
Rick


Last edited by Rickd on October 1st 2011, 9:14 am; edited 1 time in total

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Completed Re: Personalized Domain Name Keeps dropping out

Post by Rickd on October 1st 2011, 9:12 am

forum: lisburncitypaddlers.forummotion.com

Our personalized Domain Name has been removed again.
forum.lisburncitypaddlers.co.uk worked for another day before it inexplicibly dissapears from the admin panel.

No errors when inputting the address in admin panel
Address resolves with no problems for a day
email links work with new address

No other admin has access to the Founder account.

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Completed Re: Personalized Domain Name Keeps dropping out

Post by Rickd on October 3rd 2011, 5:06 pm

Guys, Could someone please have a look at this.. I've deleted the cnames and recreated them just in case.. Personalized Domain Name still disappearing

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Completed Re: Personalized Domain Name Keeps dropping out

Post by MrMario on October 3rd 2011, 9:49 pm

To tell you the truth, not much help can be provide for external domains here. Sad

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Completed Re: Personalized Domain Name Keeps dropping out

Post by Rickd on October 4th 2011, 10:51 am

Thanks for the reply MrMario. I accept your stance re external addresses. My problem is with the admin panel removing the external address after accepting it and resolving it for a day.

I was hoping someone had experienced this before.
There must be some reason/condition why the admin panel removes the Peronalized Domain Name.

Regards
Rick

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Completed Re: Personalized Domain Name Keeps dropping out

Post by Rickd on October 6th 2011, 11:11 am

I created the cname "luna.lisburncitypaddlers.co.uk"
I then configured a different Forumotion forum with this as a personalized Domain Name.

This has worked Ok for 2 days.

In the same time forums.lisburncitypaddlers.co.uk has been removed twice from lisburncitypaddlers.forummotion.com.

Both foums and cnames have been configured the same. The only difference is that our main forum lisburncitypaddlers.forummotion.com had previously had a PDN of lisburncitypaddlers.com as supplied by forumotion which has since expired (and we want to keep it that way)

Surely there must be a reason for this at your end?

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Completed Re: Personalized Domain Name Keeps dropping out

Post by Rickd on October 9th 2011, 10:13 am

Guys when i look under Misc --> credit management my domain name appears as if it expired 24 days ago.. (see below) This refers to our old forumotion supplied domain name lisburncitypaddlers.com which we allowed to expired as we no longer use it. Not the domain name i purchased.

Could this be causing my domain name to drop out as there is obviously some retained setting from the old address.

You have currently 0 credits.

Currently, your forum address is : http://www.phpbb.lisburncitypaddlers.co.uk
Your domain name expires in : -24 Day

www.phpbb.lisburncitypaddlers.co.uk

For 1600 credits you can renew your actual domain name. You have -24 days to renew http://www.phpbb.lisburncitypaddlers.co.uk.
At anytime you can delete your personalized domain name and retrieve your default domain name : http://lisburncitypaddlers.forummotion.com

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Completed Re: Personalized Domain Name Keeps dropping out

Post by Rickd on October 12th 2011, 10:28 am

could someone have a look at this to see if its possible to remove the cached\retained info in Misc --> Credit Management --> Summary as in the above post...

It only appears after I add my own Domain name and reverts back to lisburncitypaddlers.forummotion.com after a day

Thanks

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