Users having trouble creating an account
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Users having trouble creating an account
Hi I have received a couple of messages from users who are trying to become a part of my forum and they are having trouble logging in. Does anyone have a list of reason of what a new user may be doing wrong, so I can let them know and they can fix the issue?
KomenDenver- New Member
- Posts : 2
Reputation : 1
Language : English
Re: Users having trouble creating an account
Hi!
Please provide your forum URL so we can take a look. Are the members in question using the correct username and password? What error message are they receiving? Thanks!
Please provide your forum URL so we can take a look. Are the members in question using the correct username and password? What error message are they receiving? Thanks!
Re: Users having trouble creating an account
Maybe, the users don't activated his accounts? To check this go to Administration Panel => Users & Groups => Users => Inactive Users.
Alos, you can do that the members shouldn't activate his accounts. Administration Panel => Users & Groups => Users => User options => Members => New accounts activation : Automatic activation
Alos, you can do that the members shouldn't activate his accounts. Administration Panel => Users & Groups => Users => User options => Members => New accounts activation : Automatic activation
Guest- Guest
Re: Users having trouble creating an account
Thanks Gassy! The user had told me that he had activated account but once I followed your instructions to see it looks like it didn't go through. So I was able to activate him and then also thanks for pointing out the automatic activation, that should help in the future!!
Thanks Base for your help. I think this was the issues, so hopefully they will now be able to log in with no issues but I will let you know if he receives an error message.
Thanks Base for your help. I think this was the issues, so hopefully they will now be able to log in with no issues but I will let you know if he receives an error message.
KomenDenver- New Member
- Posts : 2
Reputation : 1
Language : English
Re: Users having trouble creating an account
Solved => Locked |
MrMario- Helper
- Posts : 22186
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Language : test
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