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Users having trouble creating an account

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Solved Users having trouble creating an account

Post by KomenDenver on November 8th 2011, 8:44 pm

Hi I have received a couple of messages from users who are trying to become a part of my forum and they are having trouble logging in. Does anyone have a list of reason of what a new user may be doing wrong, so I can let them know and they can fix the issue?

KomenDenver
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Solved Re: Users having trouble creating an account

Post by Base on November 8th 2011, 8:56 pm

Hi!

Please provide your forum URL so we can take a look. Are the members in question using the correct username and password? What error message are they receiving? Thanks!

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Solved Re: Users having trouble creating an account

Post by Guest on November 8th 2011, 9:01 pm

Maybe, the users don't activated his accounts? To check this go to Administration Panel => Users & Groups => Users => Inactive Users.
Alos, you can do that the members shouldn't activate his accounts. Administration Panel => Users & Groups => Users => User options => Members => New accounts activation : Automatic activation Wink

Guest
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Solved Re: Users having trouble creating an account

Post by KomenDenver on November 8th 2011, 9:09 pm

Thanks Gassy! The user had told me that he had activated account but once I followed your instructions to see it looks like it didn't go through. So I was able to activate him and then also thanks for pointing out the automatic activation, that should help in the future!!

Thanks Base for your help. I think this was the issues, so hopefully they will now be able to log in with no issues but I will let you know if he receives an error message.

KomenDenver
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Solved Re: Users having trouble creating an account

Post by Guest on November 8th 2011, 9:11 pm

Glad to help you. Wink

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Solved Re: Users having trouble creating an account

Post by MrMario on November 8th 2011, 11:23 pm

Solved => Locked

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