Rogue Admin deleted all Admin account and locked forums... Please Help

[nme-muerte]

Hello, I am the creator of nmeclan.forumotion.com. There was a person who got disgruntled and used a spouse's admin account to hack my forum. I have tried to log in to the admin account which is my personal email but can't get in. Please Help! I can confirm my identity if needed through the email used to create the admin account. Please contact me asap my gaming clan is in complete disarray. Thank you!

[Jophy]

Hello,

Can you reach into the forum utilities and perform a back up?:
https://www.forumotion.com/en/utils/

[nme-muerte]

I can't seem to get in can you send a password reset to the email I used to create the founder account please? I can still access the email account I used I just need the founder pass reset.

[Jophy]

Hello,

Please click the link on my signature that says 'Lost your Founder password' and follow further instructions, for now, contact Leeloo for password reset (as she's currently online and I'll be taking my rest for now)

[nme-muerte]

I sent her 2 PMs with the necessary information and a brief summary of my situation. I am not sure if the messages reached her but I can try to send another, perhaps this is because this is my first post on these forums. I will Make a post in the "introduce yourself" section to see if that fixes it. Thanks for your help I will wait for the reply.

[nme-muerte]

I tried the password I have for admin account and it says the account is inactive...

[Jophy]

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

Did the new password arrived on your creation e-mail and have you tried it?

[nme-muerte]

Yes thank you!

[Jophy]

Is it solved?