Forumotion staff doesn't want to solve problem

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Forumotion staff doesn't want to solve problem

Post by Zeef on November 3rd 2012, 1:22 am

Description of your problem/question: Forumotion staff doesn't want to help

I'm user of Forumotion for 4 years now and I am really dissapointed in Forumotion staff.
Not only my problem is not adressed although I reported it in two topics and via PMs, but my topic is locked witn no explanation, put in garbage and now even my PMs are not answered.
I was patient, offered help in anyway just to speed up problem and was waiting for long time for this to be solved, it's now 4 weeks since my problem started.
However damage is done, I will happily transfer to some other host, just wanted to inform users then one day everything you tried to build can disappear quick, with no feelings whatsoever from side of Forumotion.
Hopefully someone will read this before its put to garbage.

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Re: Forumotion staff doesn't want to solve problem

Post by iyaaz on November 3rd 2012, 1:34 am

How can it be 4 years when it say Join date: 2010-07-12 and only made 10 post if you talk like this they will put this garbage anyway good luck !!

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Re: Forumotion staff doesn't want to solve problem

Post by SLGray on November 3rd 2012, 1:53 am

Please post the link to the topic that was garbaged.

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Re: Forumotion staff doesn't want to solve problem

Post by Sanket on November 4th 2012, 3:56 am

Firstly, topics that don't receive any replies after 14 days are pruned automatically are garbaged. So that might be the case for the garbage.

You came & PM'ed me with something, with this same attitude & i didn't have any previous conversations since i get loads of PM's & i certainly don't think, i would have PM's saved since 14 days. So please be respectful towards all staff members who are here to help you instead of saying such things.

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Re: Forumotion staff doesn't want to solve problem

Post by kirk on November 7th 2012, 3:25 am

Hey we do out best to try to help as many as possible.That dose not mean we will get to everyone at once, you can always bump a topic after 24 hours or message a staff member. Like sanket said if you have an attitude in a pm to staff member then we will just move on.

Kindly message me the link to the garbage or create another thread if it has not been handled yet and I or another staff member will do all we can to see your problem resolved.. I apologize for any inconvenience but we do our best to try to help all we can as fast as we can.



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