hacked account

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Solved hacked account

Post by cinders on October 16th 2013, 5:50 am

hi I wonder if you could please help us, we are trying to get on our forum http://madeleine-icon-for-m.forumandco.com/login which has been hacked all email addys and pass words have been changed !

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Solved Re: hacked account

Post by RadioHead on October 16th 2013, 7:46 am

Hi Cinders,

You can try to access and restore your forum via the utilities
=> https://www.forumotion.com/en/utils/
This might restore a users' password, not sure.

If you need a new password, use the new password method
=> https://help.forumotion.com/t127211-password-problems#849991
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Solved Re: hacked account

Post by cinders on October 16th 2013, 9:37 am

Hi this wont work because all the email addresses are changed....

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Solved Re: hacked account

Post by Shadow on October 16th 2013, 11:16 am

@cinders wrote:Hi this wont work because all the email addresses are changed....
Hello Cinders,

You can send me a message with the following information:

1-Url of your forum
2- Original foundation email
3- Founder user name

I will have a look to your forum.
Let me know

Buttercup
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Solved Re: hacked account

Post by cinders on October 16th 2013, 7:00 pm

yeah will do so x

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