I can't log on..

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In progress I can't log on..

Post by Evangelisis on July 4th 2014, 6:16 pm

I am the admin of a forumotion website I own.. For some reason I cant log on! I have tried everything that I could and the last time I was active was last week. But now.. I don't know if I'm hacked or not (there's only one other user account on there)- I cant remember changing my password even. And the password help is also disabled. So I'm stuck on how to retrieve my password. Or is this forum down the drain? :c
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In progress Re: I can't log on..

Post by Guest on July 4th 2014, 6:36 pm

Hey Evangelisis,
Have you tried to do a backup on your website? If you haven't, you can do a backup by clicking on the link below.

https://www.forumotion.com/utils

Regards,
Jadster

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In progress Re: I can't log on..

Post by SLGray on July 4th 2014, 7:32 pm



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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In progress Re: I can't log on..

Post by Evangelisis on July 5th 2014, 12:44 am

I am able to log on! But.. every time I log in again or try to access ACP it says the same thing AGAIN. I'm honestly lost..
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In progress Re: I can't log on..

Post by SLGray on July 5th 2014, 3:04 am

So you can log onto the forum, but not the administration panel?  Are you the founder of the forum?


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In progress Re: I can't log on..

Post by Evangelisis on July 5th 2014, 3:07 am

Yes I am. I used the exact same password but it doesn't work.. I tried re-setting it and it didn't work. And yet AGAIN I am unable to log onto the website AND the ACP again. I think there's a possibility I'm being hacked.. but there only is one other member on there..
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In progress Re: I can't log on..

Post by SLGray on July 5th 2014, 3:16 am

If you account was hacked, you would not be able to log onto the forum, too.

Please read this - https://help.forumotion.com/t127211-password-problems-lost-your-founder-s-password .


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In progress Re: I can't log on..

Post by Shadow on July 7th 2014, 9:38 am

@Evangelisis wrote:Yes I am. I used the exact same password but it doesn't work.. I tried re-setting it and it didn't work. And yet AGAIN I am unable to log onto the website AND the ACP again. I think there's a possibility I'm being hacked.. but there only is one other member on there..
Hello Evangelisis,

What is the message you get when you try to enter your admin panel?

Could you please provide a screenshot?

Thanks in advance
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