Admin account deactivated?
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Admin account deactivated?
Hello. I have not logged into my forum for well over 2 years due to life changes. I had just tried to login with my admin account but receive the message that the account is either inactive or username is incorrect and or the password is wrong. I'm thinking my admin account has been locked due to inactivity. Is there a way that it can be enabled? The email address I originally registered my account with has also long since been deactivated. Is it still possible to recover my account? Thanks.
Forum: thedoaclan.forumotion.com
Forum: thedoaclan.forumotion.com
Guest- Guest
Re: Admin account deactivated?
Is this you - http://thedoaclan.forumotion.com/u1 ?
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Re: Admin account deactivated?
Could you send me by pm this information:
- Code:
Creation Email:
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Re: Admin account deactivated?
BLUSKY wrote:Still looking for a solution if anyone can assist.
Did you send SLGray the foundation email?
Derri- Helper
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Re: Admin account deactivated?
Yes sure did. He attempted to change the email on the account and reset password but still having no luck. But think he left for the day?
Guest- Guest
Re: Admin account deactivated?
BLUSKY wrote:Yes sure did. He attempted to change the email on the account and reset password but still having no luck. But think he left for the day?
Well I could put in a request for you to have your email address changed and then a password sent out to that new email.
If you'd like that, you can send me the following information via PM:
- Code:
Case Number 5
[b]- The e-mail address used to create the forum[/b]
[b]- The URL of the forum[/b]
[b]- a new e-mail address to be used as a foundation email.[/b]
What will happen is I'll put in the request with the information given and then tomorrow when our Pro Admin comes on she will make the necessary changes and your email address will be changed and a new password will be sent out to your new email address.
Derri- Helper
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Re: Admin account deactivated?
I've received your PM and submitted the requests
I'll PM you when they're complete but you should also keep an eye on your emails as it could be completed at any time
I'll PM you when they're complete but you should also keep an eye on your emails as it could be completed at any time
Derri- Helper
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Re: Admin account deactivated?
Thanks Derri. I'm still waiting for the second request to complete but now have my access to the forum in the first request. I'll keep checking my emails and thanks again for your help as well as SLGray for helping me find that second forum. You guys were a great help and thank you for your time.
Guest- Guest
Re: Admin account deactivated?
They should now be both done
Derri- Helper
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Re: Admin account deactivated?
Only the request for the first forum which I received a confirmation email and was able to sign in. I haven't received an email for the second forum (redwhiteandbruce.forumotion.com). I tried to login to the second forum using the same PW from the first forum email, just in case Buttercup used the same reset but that did not work. Thanks again for your reply.
Guest- Guest
Re: Admin account deactivated?
You should have received an email because the requests for the second forum are done.
Lost Founder's Password |Forum's Utilities |Report a Forum |General Rules |FAQ |Tricks & Tips
You need one post to send a PM.
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When your topic has been solved, ensure you mark the topic solved.
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Re: Admin account deactivated?
I haven't gotten an email for the second one unfortunately. I've checked my spam folders just in case.
Guest- Guest
Re: Admin account deactivated?
Hi,
I noticed you marked the topic solved has the email arrived?
I noticed you marked the topic solved has the email arrived?
Derri- Helper
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Language : English & Basic French
Location : Scotland, United Kingdom
Re: Admin account deactivated?
No sorry. I did that by accident yesterday. I had mistakenly pressed the wrong button trying to "thank" your post. Mobile site is not so friendly
Guest- Guest
Re: Admin account deactivated?
Okay. I've moved the status back to in progress
I've figured out what's wrong. The foundation email was incorrectly changed. I've sent a message to our Pro Admin who'll sort it out but unfortunately it will be tomorrow before it is changed as no one will be in the office at this time
I've figured out what's wrong. The foundation email was incorrectly changed. I've sent a message to our Pro Admin who'll sort it out but unfortunately it will be tomorrow before it is changed as no one will be in the office at this time
Derri- Helper
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Language : English & Basic French
Location : Scotland, United Kingdom
Re: Admin account deactivated?
Okay thanks. I can check my email after a day so that the admin has time. Thanks again for all your help!
Guest- Guest
Re: Admin account deactivated?
BLUSKY wrote:Okay thanks. I can check my email after a day so that the admin has time. Thanks again for all your help!
I'll also again let you know when it is done.
Derri- Helper
- Posts : 8755
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Language : English & Basic French
Location : Scotland, United Kingdom
Re: Admin account deactivated?
Thank you Derri and Buttercup, issue is now resolved and I can access my forums. Thanks again for all your help!
Guest- Guest
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