User forgot password and username

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In progress User forgot password and username

Post by Renobazaa on December 21st 2014, 10:21 pm

hi,

A user of my forum forgot his username and his password. When i look him up with his email adress i can't find him but when i try to register him with that same email adress it says he is already is registered.

Can you let me know where i can find his username and why i can't see him in my user list?

Thanks,

Renobazaa

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In progress Re: User forgot password and username

Post by Ange Tuteur on December 22nd 2014, 2:34 am

Hello @Renobazaa,

Is that member under the inactive members list ?
Administration Panel > Users and Groups > Users > Inactive users
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